MGM Rewards Representative - Park MGM

MGM Resorts International

1d • $17 • Onsite

About The Position

As an On Call MGM Rewards Representative, you play a key role in creating a welcoming and informative experience for our guests. With your ability to engage guests and navigate program details with ease, you’ll assist with enrollments, process redemptions and promotional transactions, and answer questions about MGM Rewards and the property.

Requirements

• Must be a minimum of 21 years of age
• High School Diploma, or GED

Responsibilities

• Assist guests with various requests including navigating the mobile app and questions related to the MGM Rewards program, including enrollment, redemptions, Direct Marketing Offers, MyVegas rewards, Special Event offers, and program updates.
• Ensure consistent promotion of the GameSense problem gambling program
• Redeem PO Offers, MyVegas rewards and issue comps and FREEPLAY
• Navigate multiple computer systems, including Patron Management, MyVegas, MCP, Opera, Veridoc, and GMP in daily tasks including application of MGM Rewards Points to guests' Hotel folio, research, redemption, and adjustment of tier credits, and to track and adjust receipts for members non-gaming spend
• Collaborate with various departments to include VIP Services in the correction of hotel reservations, assisting host in issuing discretionary and MGM Rewards Point Comps, and assisting with promotional Slot Tournaments and event ticket distribution as needed
• Run companywide promotional events including, Holiday Gift Shoppe, Cruise Giveaway, Stay and Gift promo

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees