Perdue Farms, Inc-posted 27 days ago
Full-time • Entry Level
Sioux City, IA
Truck Transportation

This position will provide day-to-day plant systems support to plant and distribution center inventory control, warehouse management, product labeling, support of MES system, and other manufacturing systems components as they relate to processing plant operations, control and supply chain management systems. Supports call documentation, problem resolution, and specialized user support will be provided. Proper call trails will be maintained for future reference and follow-up services. Software/hardware testing and change control will be completed to minimize/eliminate adverse impact of system changes to overall supply chain infrastructure. Assists the Applications, Infrastructure, and Telecommunications Support teams in change and version management and problem resolution. Enforces Corporate Manufacturing Systems policy, procedures and best practices.

  • Provides support for all information and manufacturing system operations activities (multi-shift), including computer and network operations, troubleshooting, data control/security, documentation, software version control, change control, security, backup/recovery and system performance.
  • Data analysis. Develop SSRS/Power BI reports. Convert reports from paper/Crystal format to SSRS/Power BI to improve performance and readability.
  • Demonstrates skills necessary to support all supply chain applications, process control, scaling/labeling, desk top computing and network.
  • Responsible for activities associated with the problem identification, prioritization, and resolution of reported computer system problems. Monitors and responds to technical hardware and software problems.
  • Codes, tests, configure and documents programs and systems from detailed specifications using the systems development methodology (SDM) and structured programming practices to produce reliable programs.
  • Works as a team member in the development, enhancement and support of applications that meet or exceed customer requirements.
  • Associate's degree in Computer Science, Information Technology, Electronic Technology or Business Management or related work experience.
  • Minimum of 2 years experience in IT Support or a similar role.
  • Experience or education in microprocessor based equipment, Microsoft product knowledge on Server and Desktop Operating Systems, Voice/Data, Network Administration (Microsoft), Database Administration and Unix or Linus operating systems.
  • Excellent interpersonal and communication skills - including strong phone skills - are essential for effectively interacting with users, understanding their needs, and providing assistance in a professional and courteous manner.
  • Effectively troubleshoot and resolve technical issues
  • Work hours may be adjusted to accommodate support requirements. Requires on call time for non-scheduled work hours.
  • BS degree in Computer Science, Information Technology, Electronic Technology, Engineering or Business Management or related discipline.
  • Additional experience in manufacturing systems such as ComputerWay Food Systems, OSSID, Marel or Kronos Time and Attendance.
  • Project management experience and/or education.
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