Mexico Regional Manager, Retail Event Operations - FIFA World Cup (8-month contract)

Fanatics Inc • Jacksonville, FL

64d • Onsite

About The Position

As the Regional Manager, Event Retail Operations - FIFA, you will oversee planning, execution, and performance across three high-profile FIFA event retail locations (Mexico City, Monterrey, Guadalajara). You'll lead and support location managers, guide cross-functional coordination, and ensure a consistent, premium fan experience throughout the region. As the tournament progresses and operational readiness becomes the focus, this role will transition into a City Manager position, taking direct leadership of one key event location within your region to drive executional excellence on the ground.

Requirements

• 3-5 years of multi-site retail or event operations experience, preferably in fast-paced, high-volume environments.
• Proven success in team leadership across geographically dispersed locations.
• Strong organizational, time management, and analytical skills with a hands-on approach.
• Ability to switch seamlessly between regional oversight and localized, site-specific leadership.
• Experience building team culture and managing people operations across different markets.
• Solid knowledge of retail systems, KPIs, inventory processes, and POS platforms.
• Physical ability to lift 50 lbs. and work on your feet during long event days.
• Flexibility to travel and adapt quickly in dynamic, evolving event environments.

Responsibilities

• Oversee and mentor Location Managers across three event retail sites, ensuring alignment with Fanatics' operational standards and retail goals.
• Develop and implement regional strategies around staffing, infrastructure, logistics, and inventory deployment in collaboration with internal departments.
• Coordinate with FIFA partners, venues, and vendors to ensure operational readiness and brand consistency across all assigned markets.
• Drive cross-site collaboration to ensure best practices and shared solutions for common challenges.
• As the tournament enters the critical execution stage, in addition to supporting the City Managers within your region, take on full-site leadership at one key location.
• Oversee all aspects of retail operations including team leadership, customer experience, inventory, sales performance, and issue resolution.
• Act as the main point of contact for all client, vendor, and internal communications at your assigned site.
• Lead by example, providing direct, on-the-ground support, coaching, and problem-solving to ensure operational excellence during the event.
• Ensure the successful buildout and breakdown of retail operations (fixtures, tents, POS) across assigned sites.
• Support merchandising execution including planograms, product placement, and real-time inventory management.
• Supervise staffing plans, training, scheduling, and performance across locations.
• Monitor KPIs (sales, foot traffic, staffing productivity) and make data-driven adjustments during the event.
• Conduct post-event reviews for each site within your region, including financial performance, inventory reconciliation, and staff assessments.
• Collaborate with finance and logistics to complete regional profit/loss analysis and inventory close-out procedures.
• Prepare executive summaries and Regional Strategy & Leadership (Pre-Execution Phase)
• Oversee and mentor Location Managers across three event retail sites, ensuring alignment with Fanatics' operational standards and retail goals.
• Develop and implement regional strategies around staffing, infrastructure, logistics, and inventory deployment in collaboration with internal departments.
• Coordinate with FIFA partners, venues, and vendors to ensure operational readiness and brand consistency across all assigned markets.
• Drive cross-site collaboration to ensure best practices and shared solutions for common challenges.

Benefits

• All travel expenses reimbursed.
• Event Experience Progression: Opportunity to move from regional oversight into direct leadership as City Manager for one of the FIFA host city locations.
• High-Impact Role: Help shape the fan experience at the most globally visible sporting event.
• Collaborative Culture: Join a supportive team committed to operational excellence and innovation.
• Growth & Development: Gain diverse leadership experience in both regional strategy and on-the-ground execution.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Broadcasting and Content Providers
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees