Metro Transit Full Time Moblie Response Team
About The Position
Canopy Roots is partnering with the Metropolitan Council to operate a Transit Rider Social Services (TRSS) Mobile Response Program to support riders across Metro Transit's light rail and bus systems. This initiative deploys unarmed, trauma-informed teams to engage riders experiencing behavioral health crises, homelessness, or unmet social service needs. The program's goals include improving safety and rider experience on transit, providing compassionate de-escalation and stabilization, and ensuring riders are connected to the resources they need through intensive referrals and behavioral health support. Canopy Roots is an innovative mental health organization based in Minnesota that offers culturally affirming crisis response services. As a Mobile Responder, you will serve on the front lines of the Metro Transit TRSS Mobile Response Program, canvassing buses, light rail trains, and transit facilities to provide immediate, in-the-moment care to riders. You will respond to dispatched service requests, engage individuals in need, de-escalate crises, and connect riders to basic resources. When longer-term follow-up is appropriate, you will initiate warm referrals to Canopy Roots' Support Team Advocates, who can provide navigation and intensive service linkage. This role requires a consistent, compassionate presence on Metro Transit vehicles and at transit hubs, with a focus on relationship-building, trust, and cultural responsiveness. TRSS Mobile Responders are supported by the program manager and are expected to uphold Canopy Roots' values of trauma-informed practice, equity, and safety.
Requirements
- Bachelor's degree in social work, psychology, public health, or related field and at least one year of experience working with vulnerable populations; OR Associate's degree and two years of relevant experience; OR certification as a Peer Support Specialist, Psychiatric Technician, or equivalent, with at least one year of experience.
- Responders must meet Minnesota state requirements for mental health professionals under MN Statute section 245I.04, Subd. 2 or behavioral health practitioners under MN Statutes section 245I.04, subdivision 4
- Demonstrated ability to engage effectively with people experiencing homelessness, behavioral health crises, and/or substance use.
- Training or lived experience in trauma-informed care, harm reduction, and crisis de-escalation.
- Strong communication skills and ability to work collaboratively in fast-paced, high-visibility public settings.
- Comfortable working on buses, trains, and at busy transit facilities.
- Valid driver's license with clean driving record, and ability to operate a company van to transport clients and conduct community outreach.
Nice To Haves
- Bilingual or multilingual skills (e.g., Spanish, Somali, Hmong, Oromo).
- Experience working in mobile crisis, street outreach, or transportation-based service delivery.
Responsibilities
- Provide on-site, in-the-moment support to riders on buses, trains, and transit facilities, using trauma-informed de-escalation techniques
- Respond to dispatched calls from Metro Transit's Transit Control Center, ensuring timely engagement and effective service delivery
- Engage riders with compassion, assess needs, and distribute basic supplies (e.g., water, snacks, hygiene kits) as an entry point to deeper conversation and trust-building
- Conduct needs assessments and make warm referrals to Canopy Roots' Support Team Advocates or external partners for housing, shelter, behavioral health, or substance use services
- When necessary, accompany riders to shelters, clinics, or intake appointments to reduce barriers to access
- Document all outreach interactions, referrals, and interventions in accordance with Canopy and Council reporting standards, and organizational policy
- Participate in weekly clinical supervision meetings, case debriefs, and ongoing training sessions to build skills and ensure fidelity to program protocols
- Collaborate with supervisors, clinicians, and support staff to continuously improve service delivery and outcomes
- Educate riders and community stakeholders about available resources and the role of Canopy Roots in supporting safe and supportive transit environments
Benefits
- Medical, Dental, and Vision Insurance
- Flexible Spending Account (FSA), Dependent Care FSA, and Health Care Savings Account (HSA)
- Short-term and long-term disability insurance at no cost to you
- Ancillary insurance plans available for purchase
- 401k retirement plan with company match vested after one year of employment
- 7 days of wellness leave each year
- 16 days of PTO each year
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1-10 employees
