Metro Shift Supervisor

Block by Block • Saint Paul, MN

13d • $27

About The Position

“Your Community Needs You” –   “Begin Your Journey as a Block By Block Metro
Shift Supervisor Today!"

Do you believe that one great interaction can make someone's day? Well, we do
too! We're looking for a dynamic Shift Supervisor who has a special blend of
personality, work ethic, customer service, and maintenance management that takes
pride in their employees and their community.

Our Ambassador programs make communities and Downtown Business Improvement
Districts much friendlier, cleaner, and safer. This, in turn, increases the
number of visitors, businesses, and residents, which ultimately increases
revenue and livability.

The Operation Supervisor position is the "Lead Ambassador" in charge of all
aspects of our program, including personnel management, equipment management,
and resource management, along with deployments of the team. This role works
directly with our clients to not only deliver daily Ambassador services
throughout the districts but also deliver continual program improvements, as
well.

We're looking for someone with strong leadership and customer service skills,
executive-level budgeting skills, and most of all, a great work ethic. This
leader will wear many different hats and have to be able to work quickly to
solve problems. We need an independent thinker and someone who can maintain a
great culture for our Ambassadors, as well as the clients we serve.

Requirements

• Prior managerial/supervisory experience
• Strong communication skills
• Valid Driver's License
• You have solid work history and longevity of at least 5 years with previous employers
• You have supervised teams in the past.
• You enjoy working outside in all weather. Yes, all weather.
• You are a problem solver. Remember, we need innovators.
• You know what Quality Assurance means...This means exceeding client expectations and exceeding the Ambassador's expectations
• You have a "a little dirt never hurt anybody" mindset. (You're going to get dirty a lot)
• You know how to manage people and work in a team setting. (Team building and creating a culture are very important to us)
• You have a "do what is right" mindset. Integrity is a must!
• You like a varied work schedule. Event support is a must, and the Operations Supervisor will need to lead the team during event seasons.
• Must maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures, and overall Block by Block standards of expected professionalism.
• Must have the physical capacity to walk continuously during an eight-hour shift, with normal breaks (two fifteen-minute, and one thirty-minute meal break). Must be able to work outdoors in all conditions with provided inclement weather gear.
• Must be able to speak, read, and write the English language in order to create basic reports.
• Must be proficient in computer usage and in Microsoft Office products.

Nice To Haves

• Customer service + Hospitality
• Safety/Security background
• Ability to work outdoors in ALL weather conditions

Responsibilities

• Coordinate recruitment and selection of candidates. Onboarding and training of all new Ambassadors. Create a culture that would make everyone want to join your team!
• Continual adjustments to the deployment of resources to match changing needs. This includes resources of the "human kind." Basically, redeploy according to daily needs.
• Continual problem identification and solving to improve the quality of the program. Problem-solving is a very big part of what we do. (We need an innovator to lead our team.)
• Purchasing and inventory of supplies and equipment.
• Reporting outcomes through a variety of reporting channels (This means spreadsheets, Kronos, Timekeeping, Budgets...you get the idea.)
• Hands-on working manager in the field to provide coaching, mentoring, and continuous training on standard policies and procedures.

Benefits

• Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
• Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
• OTHER - 401K Retirement Savings Plan
• HOLIDAYS - 8 paid
• VACATION -- Two weeks upon hire
• 401K - Eligible after one month of service
• BIRTHDAY PAY - After one year of service

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed