Metro Line Outreach Case Manager - (5404)

PATH•Los Angeles, CA

1d•$25 - $30

About The Position

PATH is seeking candidates passionate about helping others make a positive change in their lives to join our Metro Rail Outreach team as the Case Manager at the Union Station location. As part of the Metro Rail Outreach team, the Outreach Case Manager will provide outreach and engagement services to conduct interventions to quickly assess and link clients to long-term housing, health, mental health and other supportive services. The Outreach Case Manager may attend community meetings and develop relationships with local businesses, organizations, and service providers. Case Manager will refer clients for necessary services and offer transportation assistance. The Case Manager will work as part of a multidisciplinary street outreach team to identify solutions to trends within the homeless community.

Requirements

Analytical Skills and Attention to Detail: Gather and interpret data, identifying trends, patterns, and insights to inform decision-making.
Ability to consistently produce high-quality work, ensuring accuracy and precision in all tasks.
Collaboration and Teamwork: Work effectively with others, seeking out and building positive working relationships with colleagues, participants, and stakeholders.
Work effectively with others, contributing to team goals and recognizing the strengths and contributions of others.
Communication: Convey information clearly and effectively (both verbally and in writing) to individuals and groups in a manner that informs, engages and maintains their attention.
Creativity and Initiative: Take action and make decisions without being prompted, demonstrating a proactive approach to work and a willingness to take on additional responsibilities.
Think outside the box, generating innovative solutions to problems or challenges.
Critical Thinking and Problem Solving: Analyze and evaluate information and situations, identify key issues, consider alternatives, and make logical decisions based on sound reasoning that will achieve the desired outcome.
Ethics and Boundaries: Maintain ethical and professional standards, demonstrating honesty, integrity, and a commitment to doing the right thing in all situations while maintaining professional boundaries.
Two (2) years of experience in outreach case management or a related field
Have employment eligibility verification
Have or be able and willing to obtain CPR/First Aid training
Successfully complete the following as a condition of hire: Tuberculosis Test Background Screening Drug Test
Have reliable transportation
A valid driver’s license
Proof of insurance and ownership for personal vehicles used during work duties
The ability to qualify for PATH's insurance coverage

Responsibilities

Conduct daily street outreach to develop relationships and build rapport with clients to assist them with finding a home.
Respond within specific contract timeframes to requests for street outreach services and send follow-up information to the requestor and supervisor.
Conduct VI-SPDAT (Vulnerability Index- Service Prioritization Decisions Assistance Tool) on all new clients to identify and connect them with proper intervention and services; document results, complete match initiation form and submit all paperwork to CES coordinator.
Collaborate with clients and the street outreach team to develop an Individualized Service Plan (ISP) for each client that addresses short- and long-term goals.
Provide street-based case management services that connect clients to long-term supportive services and help improve their quality of life:
Meet with established clients on a regular basis to review, evaluate, and support goal completion.
Assist with gathering necessary documentation such as birth certificates or social security cards.
Provide employment assistance, housing referrals and health related referrals as appropriate.
Assist clients with establishing personal benefits such as GR, SSI, TANF, and Veterans Pension.
Assist with housing navigation and applications for supportive and subsidized housing.
Provide advocacy for clients with prospective landlords.
Provide ongoing information, referrals, linkages, and advocacy for all other identified needs.
Collaborate with community substance abuse and mental health providers to ensure seamless referral services.
Build relationships with prospective landlords and identify appropriate permanent housing options.
Work with local law enforcement and interim service providers to ensure a smooth transition from street living to interim housing.
Creatively use and develop community resources to broker and link clients to services.
Provide a high-quality customer service environment for all clients.
Participate in staff meetings and training as assigned by the supervisor.
Complete all necessary paperwork to track client progress (daily logs, ISP, etc.).
Ensure all program data is accurate and entered into the appropriate program documentation system as contractually required (e.g. HMIS, internal spreadsheets, CES).
Prepare case-related reports, including, but not limited to, demographics, outcomes, successes, and challenges.
Generate client data for reporting.
Complete follow-up and retention services and provide back-up documentation in the client file.