Metro Build Program Manager

Microsoft•Atlanta, GA

About The Position

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Metro Build Program Manager Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Metro Build Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!

Requirements

High School Qualification or equivalent AND 3+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments
OR equivalent experience
Background Check Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

3+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)
Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or related field.
Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.

Responsibilities

Establish good working relationships with all the Construction stakeholders
Attend all Metro new build, expansion and retrofit project related design, construction, and commissioning meetings.
Be the liaison between Construction and Operations (be the voice for Operations) and escalate any issues that could cause impact
Participate in all Construction/Operations walk throughs, as well as routine construction inspections during the builds
Coordinate and execute turnover operations, ensure turnover checklist is completed and validated, and all turnover artifacts are delivered on time.
Document and report lessons learned from each project
Able to balance leadership, influence skills, supportive individual contributions, project management, and expertise in enterprise-level operations.
Monitors services and KPIs, OKRs, SLAs, and OLAs and reports trends and service anomalies.
Keep track of all the latest and upcoming key milestones and deliverables
Leads key processes, such as team and triage meetings, prioritizes work across the team, and rebalances priorities to respond to changes.
Standardizing infrastructure equipment, processes, and workflows through design, construction, and turnover of these world class facilities.
Assisting with new facility design & commissioning, coordinating to installation of core network infrastructures.
Share best practices, assists others in learning role, process, procedures, and mentors others
Promotes a culture of safety, security, and compliance in all aspect of datacenter activities
Realize the impact of change on others
Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success
In alignment with management priorities, holds self accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). Supports escalation of issues to appropriate owner.