Meter Technician I

City of Boerne • Boerne, TX

6d

About The Position

Performs skilled work in the areas of utility meter maintenance, installations, programming, repairing, reading & customer service work orders. Troubleshoots, diagnoses, corrects, and rectifies meter problems. Verifies the proper installation and set-up of utility meters.

Requirements

• High school graduation, or its equivalent, plus at least two years of related experience; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
• customer service skills
• general operational characteristics of utility meters
• understanding of data entry procedures, computer operations, and concepts
• business English, spelling, punctuation, modern office practices, and safety rules and procedures.
• represent the City in a friendly and helpful manner regarding inquiries, information, and problem resolution while promoting a positive image of the utilities to the customers
• demonstrate the ability to adapt to change in procedures and workload and be able to maintain composure when confronted with stressful situations
• ability to interact effectively with others in the workplace
• read, record and/or report utility meter consumption accurately
• comfortable using handheld computers needed to program meters, update device software, gather profiles, and capture geographic coordinates.
• Ability to gain knowledge of the AMI system, billing CIS, and reading data management system.
• Work independently in the absence of a supervisor
• ability to work with several departments to accomplish goals
• ability to communicate effectively verbally and in writing with a variety of individuals
• ability to follow instructions with great attention to detail
• ability to effectively prioritize and juggle multiple concurrent projects.
• Must be bondable and possess a valid Texas driver’s license.
• Approved safety class within the first six months of employment.
• Approved Meter Technician class within the first year of employment .

Responsibilities

• Installs, repairs, and inspects utility meters and meter reading equipment; troubleshoots utility meters, reports meter diagnostics, errors, leaks, and alert codes diagnoses, and corrects and rectifies meter problems in the field; registers read resolutions, updates settings to transmitters, and installs field splice kits.
• Reads and records consumption of residential and commercial utility meters with mobile and hand-held reading devices and manual reads; verifies that readings are within parameters.
• Responsible for completing meter changes, installations, and repairs to water meters; performs a variety of on-site adjustments to ensure appropriate recording of consumptions on all utility meters; changes out and/or programs electric and gas modules; clears and removes dirt and debris away from meters and out of meter boxes; clears and removes grass and other vegetation away from immediate vicinity of utility boxes as required for accessibility.
• Responds to customer service requests, not limited to connections, disconnections, rereading meters, checking for leaks, etc.; generates meter reports to identify problematic meters, tampers, and stopped meters; creates and completes service orders; posts notices at physical locations regarding non-payments, customer information, and encroachment issues.
• Utilizes handheld devices to collect geographic coordinates, usage profiles, etc.; generates meter reports for various departments; assists in the resolution of billing disputes; maintains Automated Metering Infrastructure (AMI) hardware.
• Imports and exports meter data, loads and unloads routes to reading devices, ensures the integrity of meter data between reading devices, and alerts the AMI Operations & Billing Supervisor, Meter Technician II, and/or Customer Care & Billing Assistant Manager when consumption audits need to be changed.
• Assists outer departments when needed.
• Picks up mail, necessary paperwork, supplies, and/or miscellaneous items as needed.
• Serves as essential emergency personnel when required.
• Regular and prompt attendance is an essential function of the position.
• Performs such other related duties as may be assigned.

Benefits

• Medical, Dental, & Vision – 100% Paid by the city for the employee, option to add dependents. (City pays 42% for dependents, medical only.)
• Short-Term and Long -Term Disability
• Vacation/ Sick paid days off
• Holidays Paid
• Retirement plan - 14% City Contribution
• Workers Compensation Insurance & 100% salary indemnity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED