Meter Technical Specialist

APS • Phoenix, AZ

1d • Hybrid

About The Position

Arizona Public Service generates reliable, affordable and clean energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

The
Meter Technical Specialist
will act as a meter network resource, plan and implement network design, network device installations, and network performance monitoring / optimization. This role will prepare and configure network devices follow security and industry best practice, including firmware levels. This meter network resource assists in conversion of communication protocols as required.

The day to day for this role will include:

Contribute on meter network design, coordination
Network deployment planning
Connectivity and performance management and optimization
Plan and contribute to network installation
Network issue resolution coordination
Network inventory planning and coordination
Network upgrade / firmware planning, coordination, and execution

(Note: Some job duties include field activities that are performed outdoors at various project sites.)

Requirements

• High school diploma/GED and five (5) years’ experience in a technical metering position, Customer Service Planning position, or equivalent expertise.

Nice To Haves

• Possess and demonstrate a high level of competence in functional skills, decision making and planning/organizational skills.
• Must possess good communications and interpersonal skills.
• Proficiency in computer skills, electronic theory, scientific math, circuit analysis, ESRM and NEC.
• Thorough knowledge of company safety rules and practices, and of the labor agreement.

Responsibilities

• Responsible for the development, coordination and implementation of weekly and daily work plans and schedules on a real-time basis for Meter Operations. Monitors crew shifts, work orders/assignments and actual work while mobile workforce management crews are in the field and adjusts schedules and assignments as needed.
• Acts as a single point of contact for work load management and oversight with to oversee and drive problem resolutions to help ensure schedule adherence and execution.
• Work directly with customer service, contractors and customers for coordination of work order process on new installations, upgrades, conversions and electrical service relocations.
• Develop and present resolution recommendations for system design/application problems, propose new equipment evaluations, system performance measurements, and routine maintenance procedures.
• Provide technical leadership in the direction and training of Polyphase Meterman in handling of more complex job and equipment.
• Maintain and update the Electric Service Requirements Manual and provide training accordingly. Approve drawings on service Entrance Sections.
• Maintain a high level of safety for Meter Operations personnel.
• Evaluates policies, processes and procedures and develop and initiate actions to improve or make corrections as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED