Meter System Engineer / Product Configuration Meter System Engineer / Product Configuration

Landis+Gyr • OR

80d • $98,122 - $142,088

About The Position

At Landis+Gyr, we don’t just manage energy—we lead the transformation toward a smarter and more sustainable energy future. With a net revenue of USD 1.73 billion in FY 2024, and a presence in over 30 countries across five continents, Landis+Gyr empowers utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics. Today, our global team of about 6,300 professionals is shaping the digital energy era—developing innovative technologies that support decarbonization, grid modernization, and real-time energy insights. Our record USD 4.6 billion order backlog and strong book-to-bill ratio reflect long-term confidence in our mission and solutions. Join us at Landis+Gyr, where we manage energy better! This hybrid role combines technical expertise in Landis+Gyr’s smart metering solutions with strategic oversight in SAP Variant Configuration, ensuring seamless integration between customer requirements and engineering/manufacturing processes. The Meter Systems Engineer (MSE) portion of the role is responsible for supporting technical application of all of the Company products. The MSE serves as the field expert and liaison for smart grid metering. This portion of the position is responsible for meter and product training, product configurations, and metering related trouble shooting and issue resolution.

Requirements

• Bachelors Degree In Engineering or similar field.
• 3 years of experience in relevant role and successful performance in a customer service or technical support related position in an electronic technology related field including independent travel and customer contact.
• Experience with utility operations. AMR operations is a plus.
• At least 3 years of SAP-related experience in Variant Configuration (other ERP experience may be considered).
• Understanding of SAP ERP and PLM systems and variant configuration.
• Exceptional communication skills for coordinating across technical and non-technical teams, translating complex requirements into actionable solutions.

Nice To Haves

• Familiarity with smart metering technologies and systems is a plus.

Responsibilities

• Technically supports Landis+Gyr's portfolio of meter and network products, assisting in troubleshooting and issue resolution.
• Assist in maintenance of variant configurator content in SAP, ensuring that all customer requirements are met in relation to product configuration rules established by Engineering and Manufacturing.
• Work closely with engineering, product management, manufacturing, and customers to align product configurations with both business requirements and technological advancements for SAP Variant Configurator.
• Provide user-level support and training for both SAP VC and smart metering customization tools, ensuring smooth adoption and utilization across teams.
• Develop understanding of product strengths and weaknesses as they pertain to market requirements.
• Gather Competitive Intelligence.
• Develop and deliver technical sales presentations to prospective and/or existing customers.
• Attend trade shows and regional metering schools to conduct technical sales presentations in large group sessions.
• Provide technical expertise and information to customers and prospects on system configurations, usage, operation, and features.
• Maintain up-to-date awareness of industry activities, trends, and regulatory issues. Communicate 'industry best practices' to maximize the value of Company solutions.
• Develop positive customer relationships through pro-active customer management while providing guidance to customers in implementation, operation, training, and problem resolution.
• Provide detailed information and coordinate with internal Company support teams to resolve customer issues.
• Respond to customer inquiries in a timely manner.
• Customer wellness visits.
• Promptly complete and file expense reports, detailed trip reports, and documentation of customer-related activities into Company’s Customer Relationship Management (CRM) system.
• Develop appropriate communication channels and relationships in support of the sales teams need for internal information and communication to customers and the market. Maintains these channels in a manner that ensures cooperation, support, and teamwork.

Benefits

• Medical, dental and vision coverage.
• Life insurance.
• 401(k)-retirement plan featuring a generous company match incentive.
• Three (3) weeks of Paid Time Off (PTO).
• Eleven (11) paid holidays.
• Tuition reimbursement program.
• Optional pet insurance.
• Supplemental medical coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees