Meter Specialist I or II - Temporary

Idaho Power Company•Boise, ID

2d•$28 - $40

About The Position

Idaho Power — located in vibrant Boise, Idaho — is looking for an Meter Specialist I or II to join our Field Services team. It’s an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we’re working hard to provide our customers with the safe, reliable, affordable energy they depend on. What does a Meter Specialist I or II do for us? Meter Specialist I Field collections on overdue accounts Responding to planned and unplanned maintenance items including AMI non-communicating meters Connecting and disconnecting single-phase meters Interacting with customers, company employees, and authorities to resolve issues, taking into account the needs of the company and customers in alignment with Idaho Power and PUC rules and regulations Reading and recording energy usage and demand into a handheld device Meter Specialist II Responsible for field collections on overdue accounts Respond to planned and unplanned maintenance items including AMI non-communicating meters Connect and disconnect single and three-phase meters, including CFNP reconnects for meters up to 240 volts Interact with customers, company employees, and authorities to resolve issues, taking into account the needs of the company and customers in alignment with Idaho Power and PUC rules and regulations With minimum supervision, reads and records energy usage and demand into a handheld device In addition to the meaningful work we do, we offer work-life balance, competitive pay and benefits, an employee incentive plan, and both a 401k employer-match and a pension plan, making Idaho Power one of the best employers in the state.

Requirements

Knowledge of: Basic math and business concepts
Computers
A Meter Specialist II should also have knowledge of: Meter types, collection arrangement procedures, basic cash functions (receipt writing) meter base configuration, and check-out procedures
Basic electricity (single and three phase)
ITRON MVRS, high/low parameters, state, and local electrical inspection requirements
Skills in: Communicating effectively with customers both orally and in writing
Ability to: Use Mobile Workforce applications
Remove and install self-contained meters
Use safety and personal protective equipment properly
Apply credit and collection policies
Deal effectively with customers in emotionally charged situations
Discuss power usage with residential customers
Operate company radio
Use common hand tools
Work independently and as part of a team
Maintain and operate a company vehicle in accordance with company policy
Stand call
A Meter Specialist II should have the ability to: Connect/disconnect in adverse weather conditions
Assist in training new meter specialists
Apply Idaho and Oregon credit and collection policies
Communicate with Dispatch operations
Education: High school diploma or GED
Experience: 2 years of work experience which includes physical labor and interaction in a team or customer service-oriented environment
Demonstrated ability to work independently outdoors in all conditions
Licenses & Certifications: Valid driver's license with an acceptable driving record based on driving requirements for the position
Valid first aid/CPR card or ability to obtain one within 90 days
Education: High school diploma or GED
Experience: Successful competition of the Meter Specialist Training Program including 2 years of experience as a Meter Specialist I OR Successful completion of the Meter Specialist Training Program including 1 year of experience as a Meter Specialist I and 2 additional years of related utility experience
Licenses & Certifications: Valid driver's license with an acceptable driving record based on driving requirements for the position
Must obtain First Aid/CPR card within 90 days

Nice To Haves

Utility experience collecting on delinquent accounts and reading meters, or experience and/or education related to basic electricity, or experience interacting with a diverse customer base
Utility experience collecting on delinquent accounts and reading meters
Experience interacting with a diverse customer base

Responsibilities

Field collections on overdue accounts
Responding to planned and unplanned maintenance items including AMI non-communicating meters
Connecting and disconnecting single-phase meters
Interacting with customers, company employees, and authorities to resolve issues, taking into account the needs of the company and customers in alignment with Idaho Power and PUC rules and regulations
Reading and recording energy usage and demand into a handheld device
Connect and disconnect single and three-phase meters, including CFNP reconnects for meters up to 240 volts
With minimum supervision, reads and records energy usage and demand into a handheld device