Meter Reading Administrator - Grand Rapids MI

Applied Innovation•Grand Rapids, MI

6d•Onsite

About The Position

Applied Innovation is seeking an energetic, detail-oriented Meter Read Administrator to fill a full-time Monday to Friday opportunity in our DCA/Customer technology department, working out of our Grand Rapids Michigan Distribution Center. This role is responsible for working with Customers and internal teams regarding Meter readings/Usage counters.

Requirements

Strong attention to detail and organizational skills
Excellent customer service and communication skills.
Ability to provide customer focused end-user support by phone, and e-mail.
A positive attitude and eagerness to learn
High school diploma or equivalent

Responsibilities

Maintaining customer-facing email inboxes
Internal and external phone calls regarding meter readings
Submitting meters to and from Dealer partners
Daily usage of meter collection software Printanista, ImageWare,@remote
Working directly with our DCA team to get customers added to our meter collection software
Run weekly reports for DCA software
Maintain proper documentation for historical and analytical purposes
Flag down and resolve irregularities
Provide timely follow-up to ensure issue resolution
Resolve external customer meter collection challenges utilizing an established troubleshooting process.
Provide customers with Fast, Friendly, and amazing service