Meter Modernization Resource Management Work Planner

Northwest Natural Gas • Portland, OR

339d • $72,950 - $100,050

About The Position

At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve. Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry. In addition to environmental stewardship, We're also deeply committed to Diversity, Equity and Inclusion at NW Natural. Our DEI Council started 21 years ago, and today we continue to foster a culture where all employees can experience a sense of belonging, shared purpose and possibility. This is a limited duration position up to 2 years in length.

Requirements

• 1 to 2 years of a combination of experience in resource management, planning, and deployment, logistics management, project management, data analytics, or experience in NWN field or field related positions. 3+ years of experience required for Level 2.
• Bachelor's degree, applicable certification or equivalent education preferred.
• Ability to establish and maintain effective relationships with internal and external stakeholders and gain trust and respect.
• Excellent customer service both internally and externally, and ability to communicate effectively, both verbally and in written form.
• Adept problem-solving skills, including the ability to think analytically and logically, understand and apply business processes, and make decisions based on relevant information and an understanding of impact; proven attention to detail.
• Must be able to analyze and act on multiple emergent demands occurring simultaneously in a dynamic and ever-changing environment.
• Demonstrated ability to communicate and collaborate with various stakeholders to ensure cooperation and alignment.
• Ability to work in a team environment, collaborating with others to ensure targets and goals are met.
• Ability to conduct basic analysis through research and gathering of data for management review.
• Ability to coordinate field resources integration across departments based on work priorities and skill sets.
• Proficient in work management and MS Office or similar technology, including spreadsheet, word processing, and project management.
• Personal availability to respond immediately to emergency situations and staffing requirements.

Responsibilities

• Develops work schedules outlining when the work will be performed for each work group and/or geographic region and including decisions on whether to perform with company personnel or contractors.
• Assigns exception-based work orders to internal field crews or other appropriate teams and monitors it for timely completion or for additional time/resources needed.
• Provides oversight to Access Schedulers to ensure customer appointments are scheduled in a timely manner and on track to meet deployment plan.
• Assesses engineering reports and generates needed orders into our work order management system.
• Collaborates with internal and project teams to ensure project stays on targeted deployment schedules.
• Performs data analysis and auditing of pending and completed work.
• Uses appropriate business systems necessary to manage staffing and resources and ensure work is managed in a timely manner.
• Administers and promotes the philosophies and directives of the Collective Bargaining Agreement.
• Supports Company's commitment to a culture of safe work practices.
• Applies knowledge of how the business works, current policies, procedures, practices, and applies the strategies the business uses to manage staffing, workload, and projects to adhere to corporate priorities.
• Adheres to organizational, local, state, and federal guidelines. Other duties as assigned.

Benefits

• Rich health insurance benefits with competitive employer contribution
• Free access to an online wellness resources platform
• Up to 23 Vacation Days
• 80 Hours of Sick Time
• 10 paid holidays and 3 floating holidays
• Flexible work arrangements
• 3 weeks paid parental leave
• Green Team / Diversity, Equity & Inclusion Council / Safety Team / Women's Network and many other Employee Resource Groups
• 1500 sq foot exercise facility and secure bike room
• Meaningful annual incentive bonus opportunity in addition to base salary
• Competitive 401K company contribution and match
• 15% discount on NW Natural stock through Employee Stock Purchase Program
• Up to $5250 a year in tuition reimbursement
• Wellness incentive program
• 20% off natural gas service
• Up to 30% discount at NW Natural Appliance Center
• TriMet Pass for all HQ employees
• Generous discounts with Verizon & AT&T Wireless

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Utilities
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees