Metals Industry Customer Service Representative

PCC Talent Acquisition Portal•Muskegon, MI

10d

About The Position

Metals Industry Customer Service Representative Job Summary: The Customer Service Representative is responsible for performing various customer service-related duties as needed to assist in meeting the sales and marketing department objectives, including resolving customer issues, order taking, order entry, expediting, customer correspondence, and shipping.

Requirements

High school diploma, GED, or equivalent, with a minimum of two (2) years’ experience in customer sales and service in a manufacturing type of organization.
Proficient in data entry and computer skills.
Customer service mindset.
Excellent written and verbal communication skills.
Ability to work efficiently in a team environment.
Detail oriented.
Accurate.
Good organizational skills.
Initiative.
Analytical Capability.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent troubleshooting skills
Excellent organizational skills and attention to detail.
Proficient with Microsoft Office Suite or related software
Ability to manage multiple priorities and work with personnel at all organizational levels.

Responsibilities

Maintain the Sales and Marketing department order entry policies, procedures and customer files.
Serve as primary customer service contact for key accounts
Perform data entry for incoming orders.
Route copies of sales orders.
Review sales orders for compliance & accuracy to AS9100 standards.
Assist in monitoring the sales/operation plan and master schedule to identify changes or trends.
Monitor status of incoming customer material.
Issue credit memos and return goods authorizations.
Work with cross-functional teams to ensure on-time delivery and overall customer satisfaction.
Assist with activities for trade shows and other event participation.
Assist Director of Sales and Marketing with reporting activity.
Assist with shipping function and provide backup when required.
Lead efforts for managing finished goods and customer revert inventory.
Other duties as assigned.