Meta Lab Store Manager
About The Position
Meta Lab Retail is redefining how customers experience technology in high-traffic, premium shopping destinations by bringing Meta Smart Glasses and Quest mixed-reality experiences to life through immersive, hands-on engagement in the American Dream Mall. As the Store Manager, you will guide a compact yet high-impact team focused on world-class product demonstrations, meaningful customer relationships, and measurable business results, while balancing customer passion, people development, operational excellence, and strong business acumen to uphold the Meta brand standard and customer promise. These small-format locations—situated in premier malls and outdoor lifestyle centers—are designed to reinvent traditional retail engagement through immersive, hands-on experiences. Channel Partners, the exclusive talent and operations partner for Meta Retail, builds and leads the teams that bring these experiences to life. We’re seeking a customer-obsessed, people-first, tech-centric Store Manager to guide a high-performing team and deliver authentic, immersive interactions on Meta's behalf. This is experiential retail—not transactional retail. You must have full availability for training, which is expected to be mid-May. The targeted open date is early June.
Requirements
- High School Diploma or equivalent required
- 5+ years of retail sales management experience
- Proven success leading customer-facing retail teams
- Strong leadership and people development skills
- Demonstrated business acumen and data-driven decision-making ability
- Excellent communication and interpersonal skills
- Skilled in performance management and conflict resolution
- Adaptable and self-motivated
- Passion for technology and customer excellence
- Flexible availability with the ability to be on-call as needed
- Regularly talk, sit, stand, walk and bend over, repetitive use of hands/arms, repetitive use of legs and grasp
- Frequently lift and carry up to 25 lbs
- Occasionally lift and carry up to 50 lbs
- Continuous hand/eye coordination and fine manipulation
Nice To Haves
- Experience in high-traffic environments preferred
Responsibilities
- Deliver immersive product demonstrations, build authentic customer relationships, elevate every interaction into a Meta-branded experience, and drive customer acquisition, retention, and satisfaction
- Recruit, hire, and develop high-potential talent while providing ongoing coaching, fostering accountability and collaboration, and modeling professionalism and strong communication
- Drive sales and conversion metrics, turn traffic into engagement and revenue, analyze performance data to adjust strategies, and maintain operational excellence in scheduling, inventory, and reporting
- Serve as the subject‑matter expert on Meta wearable and mixed‑reality products, stay current on innovations, communicate value propositions confidently, and simplify complex technology for customers
- Demonstrate strong communication skills, set clear expectations, hold the team accountable, and represent the Meta brand professionally in high-visibility environments
Benefits
- Biweekly pay plus retention bonus
- Health and wellness benefits plans
- Paid time off and holidays
- 401(k) with employer matching
- Paid training
- Employee discounts
- Referral bonus
- Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
- Opportunity to work with a growing company that actively rewards and promotes its employees
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
11-50 employees
