Meta Lab Assistant Store Manager
About The Position
At a Glance As the Assistant Manager, you’ll work closely with the Store Manager to guide the retail team and keep day-to-day operations running smoothly. You’re a natural problem solver with strong communication skills, making sure the store is well-stocked, organized, and ready to deliver seamless experiences. By supporting immersive, hands-on demos, you’ll help customers discover how our wearable and mixed-reality products fit into their lifestyle. In this role, you will: Support the Store Manager in coaching and developing the team to provide exceptional customer service Oversee daily store operations, ensuring the space is organized, functional, and customer-ready Partner with leadership to identify opportunities to improve processes, sales performance, and team training Help create an atmosphere that feels welcoming, interactive, and connected to the Meta brand .
Requirements
- High School Diploma or equivalent required
- 2+ years of retail sales management experience required
- 3+ years of customer-facing expertise in retail sales required
- Demonstrated strength in teaching/coaching techniques; positively influence and empowers others
- Extremely strong interpersonal communication, soft skills, written, verbal, and on camera
- Performance Management and conflict resolution skills
- Ability to build and foster business relationships at multiple levels and independently
- Ability to show patience and tact and remain calm under pressure
- High level of initiative and self-motivation with a continued drive to learn
- Strong time management and organizational skills
- Ability to practice good judgment in analyzing information, strategic/critical thinking, and decision making
- Flexible availability with the ability to be on-call as needed
- Regularly talk, sit, stand, walk and bend over, repetitive use of hands/arms, repetitive use of legs and grasp
- Frequently lift and carry up to 25 lbs
- Occasionally lift and carry up to 50 lbs
- Continuous hand/eye coordination and fine manipulation
Responsibilities
- Support the Store Manager in coaching and developing the team to provide exceptional customer service
- Oversee daily store operations, ensuring the space is organized, functional, and customer-ready
- Partner with leadership to identify opportunities to improve processes, sales performance, and team training
- Help create an atmosphere that feels welcoming, interactive, and connected to the Meta brand
- Assist with managing the team and the overall operation of the location, including but not limited to opening, and closing, recruiting, training, scheduling, performance management, inventory management, weekly and daily report outs on performance, team schedules, and program metrics
- Collaborate with team lead and Retail Manager on setting and achieving team-specific goals related to quarterly sales targets
- Assist in increasing sales of client’s products and CSAT scores through the development and execution of a best-in-class retail store team
- Interact with customers and retail team members to resolve complaints or grievances
- Assist partnership with Meta’s tech team to ensure all customer experiences are working correctly and maintained
- Other tasks as assigned by management
Benefits
- Weekly pay
- Health and wellness benefits plans
- Paid time off and holidays
- 401(k) with employer matching
- Paid training
- Employee discounts
- Referral bonus
- Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
- Opportunity to work with a growing company that actively rewards and promotes its employees
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
