Meta Lab Assistant Manager
About The Position
Meta Lab Retail is transforming how people connect with technology in high‑traffic, premium shopping environments in The Galleria. Our team will bring Meta Smart Glasses and Quest mixed-reality experiences to life through interactive demos and engaging, hands-on customer moments. As the Assistant Manager, you’ll partner closely with the Store Manager to support and develop a high‑performing retail team while keeping daily operations running smoothly. You’re someone who enjoys solving problems, communicating clearly, and creating a space that feels organized, welcoming, and customer‑ready. In this role, you’ll help coach the team, maintain strong operational flow, and look for opportunities to improve processes and performance. You’ll also play a key part in supporting hands‑on demos that help customers explore our wearable and mixed-reality products and see how they fit into their lives—bringing the Meta brand to life through an engaging and immersive in-store experience.
Requirements
- High School Diploma or equivalent required
- 3+ years of retail management experience required
- 3+ years customer-facing experience in retail required
- Exemplary interpersonal communication skills including soft, written, verbal and conflict resolution
- Ability to build and foster business relationships at multiple levels and independently
- Ability to show patience, tact and remain calm under pressure
- High level of initiative and self-motivation with a continued drive to learn
- Strong time management and organizational skills
- Ability to practice good judgment in analyzing information, strategic/critical thinking and decision making
- Fluent in Google Workspace Suite & Office 365 including Outlook, Excel & PowerPoint
- Flexible availability with the ability to be on-call as needed
- Engaging with customers while talking, standing, walking, and conducting demos of our client’s product which includes repetitive use of hands, arms, legs and grasping
- Frequently lift and carry up to 25 pounds
- Occasionally lift and carry up to 50 pounds
- Continuous hand/eye coordination and fine manipulation
- Candidates should be able to work comfortably with a variety of lighting conditions, including occasional flashing or contrasting light patterns
Responsibilities
- Manage the overall operation of the location including but not limited to, opening, and closing, inventory management, logistics, retail technology, Point of Sale, cash handling & weekly and daily report outs on operational performance
- Develop and execute various operational strategies to streamline operational processes within the retail store
- Be the boots on the ground in partnership with Meta’s tech team to ensure all customer experiences are working correctly and maintained
- Support the Retail Manager in performance management of the team
- Lead person when the Store Director is not present
- Expert in our client’s industry leading products, sold in the retail store
- Other tasks as assigned by management
Benefits
- Biweekly pay plus retention bonus
- Health and wellness benefits plans
- Paid time off and holidays
- 401(k) with employer matching
- Paid training
- Employee discounts
- Referral bonus
- Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
- Opportunity to work with a growing company that actively rewards and promotes its employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
