Meta Events Operations Lead

BDS Connected Solutions.•Playa Vista, CA

4d•$85,000

About The Position

The Events Operations Lead is responsible for ensuring operational excellence and execution of day-to-day activities at Demo Spaces within the assigned region. This includes managing onsite client technology and a team of Demo Specialists to ensure a seamless white-glove experience for event attendees. The Events Operations Lead will lead training sessions on cutting-edge technologies for various audiences. The Events Operations Lead will serve as a strategic liaison between management and employees to optimize performance and deliver exceptional results. Additionally, this role involves collaborating with key stakeholders to enhance the brand experience and achieve overarching goals.

Requirements

High school diploma or equivalent required
3+ years of retail management experience required
3+ years of customer-facing experience in retail required
Experience conducting production demonstrations required
Experience in client management and working effectively with key stakeholders
Strong interpersonal communication, soft skills, written, verbal, and on-camera
Proficient in delivering product demonstrations to audiences of varying sizes, both small and large
Ability to foster business relationships and collaborate at multiple levels (internal & client facing)
Ability to show patience and tact and remain calm under pressure during change
Strong time management and organizational skills
Proficient in utilizing G Suite, MS Office, Keynote, and other word processing and presentation software
Ability to practice good judgment in analyzing information, strategic/critical thinking, and decision-making, with minimal direction
Ability to adhere to processes, procedures, and project management techniques
Regularly talk, sit, stand, walk and bend over, repetitive use of hands/arms, repetitive use of legs and grasp
Frequently lift and carry up to 25 lbs
Occasionally lift and carry up to 50 lbs
Continuous hand/eye coordination and fine manipulation
Able to travel by air and car up to 60% of the time

Nice To Haves

Experience with AR/VR and gaming technology preferred

Responsibilities

Manage and maintain the execution of day-to-day activities and logistics of Demo Spaces within assigned region; ensure a standard of excellence in all on-site execution duties of program
Lead and facilitate training sessions and events for demonstrations of XR/AI technologies, both locally and within the region, in addition to overseeing an internal training program focusing on public policy across the region
Conduct training sessions for local Meta employees and agency staff to proficiently deliver product demonstrations
Manage device deployment and scale demo spaces across key regional offices, ensuring efficient management and deployment of event kits
Act as a strategic liaison between management and employees, wielding decision-making authority to drive business and operational outcomes
Liaise directly with internal team for staffing all engagements where demos will be supported by team
Act as the primary point of contact and on-site management for employees, offering guidance/support, and conduct performance management activities as needed
Complete all required reporting and analysis by required deadlines
Partner closely with BDS Account Team and client to meet and exceed goals, while improving the brand experience for customers
Other duties as assigned by management

Benefits

Biweekly pay
Health and wellness benefits plans
Flexible vacation and holiday policies
Paid parental leave
401(k) with employer matching
Referral b onus
Tax savings with flexible spending accounts for parking, transit, dependent s , and healthcare costs
Opportunity to work with a growing company that actively rewards and promotes its employees

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