Message Registration Support Analyst , 2nd Shift (11am -8pm)

Bandwidth • Raleigh, NC

1d

About The Position

The Message Registration Support Analyst supports the Message Registration Support team in registering customer A2P campaigns across messaging channels (Short Code, Toll-free, 10DLC). This entry-level role involves basic data collection, campaign analysis, and report generation to ensure campaigns align with current Bandwidth and industry policies. Analysts engage in a consultative and educational manner, helping customers achieve compliance and successful campaign execution. This position is 2nd shift and hours will be from 11am - 8pm EST (Monday- Friday).

Requirements

• Education: Bachelor's degree in Marketing, Business, Analytics, or related field.
• Experience: 0-2 years of experience in compliance, analytics, customer service, or related fields.
• Knowledge: Basic understanding of compliance standards in messaging.
• Skills: Familiarity with standard analytical tools (Excel, Tableau)

Nice To Haves

• Education: Additional training or coursework in compliance or analytics.
• Experience: Previous internship or entry-level role related to messaging or compliance.
• Knowledge: Familiarity with messaging industry platforms.

Responsibilities

• Assist with oversight, direction, and support to ensure timely processing of customer A2P text messaging campaign registrations.
• Serve as initial contact for customer questions and basic compliance inquiries.
• Support internal stakeholders and team members in resolving routine problems and escalations.
• Represent team interests in internal meetings, providing foundational input.
• Contribute to maintaining internal processes and documentation.
• Assist in partnerships with messaging vendors for process improvements.
• Stay informed about messaging industry standards and trends.
• Prepare basic reports on team activities and campaign compliance.

Benefits

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees