Mesa Branch Manager

Endeavor HCBS • Mesa, AZ

13d • $55,000 - $62,000 • Onsite

About The Position

The Mesa Branch Manager provides leadership, operational oversight, compliance management, and program growth for Endeavor HCBS's Mesa office. This role oversees Care Coordinators and the Front Office Coordinator, ensuring individuals with developmental and special needs receive high-quality, person-centered services that promote dignity, independence, and quality of life. This is a hands-on leadership role for someone who is tough but compassionate, high-energy, and fun, while maintaining professionalism and accountability. The ideal candidate leads with heart, creates structure, holds people to high standards, and makes staff feel proud of the meaningful work they do every day.

Requirements

• Bachelor's degree in Social Work, Human Services, Business Administration, Organizational Leadership, Special Education, or a related field, or equivalent professional experience.
• Minimum of two (2) years of supervisory experience in HCBS, DDD, or a related human services field
• Strong working knowledge of Arizona DDD regulations, HCBS services, and Medicaid billing requirements
• Demonstrated ability to lead teams with both accountability and compassion
• Strong organizational, communication, and problem-solving skills
• Ability to work a flexible schedule, including evenings or weekends as operationally necessary
• AZ DPS Level 1 Fingerprint Clearance Card (must be obtained within ninety (90) days of hire)
• CPR & First Aid Certification (must be obtained within the first thirty (30) days of hire)
• Article 9 Training Certification (must be obtained within the first thirty (30) days of hire)
• Valid Arizona driver's license with current, valid automobile insurance maintained throughout employment

Responsibilities

• Lead and supervise Care Coordinators and the Front Office Coordinator with clarity, accountability, and support
• Conduct weekly one-on-one meetings to review caseloads, unit production, onboarding progress, and challenges
• Ensure Care Coordinators are actively onboarding new clients, matching DSPs, and maintaining service continuity
• Track and review weekly branch metrics including billing units, new intakes, DSP onboarding, and retention
• Oversee branch spending and operational expenses responsibly
• Ensure accurate and timely billing, payroll exception review, and documentation compliance
• Partner with the Front Office Coordinator to ensure DSP credentials remain current and renewals are scheduled on time
• Ensure in-house CPR, First Aid, and Article 9 trainings are scheduled regularly with a minimum of four (4) participants per class
• Maintain ongoing compliance with AZ DES, DDD, AHCCCS, and Endeavor HCBS policies and procedures
• Serve as the on-site leader and escalation point for families, staff, and community partners
• Support the Community Liaison with local outreach, relationship-building, and community engagement in the Prescott Valley area
• Foster a culture of dignity, professionalism, pride, and compassion for individuals with special needs
• Model calm, confident leadership in a fast-paced and emotionally meaningful environment

Benefits

• Ten (10) paid holidays annually
• Eighty (80) hours of paid time off (PTO)
• Medical, dental, and vision insurance available after sixty (60) days of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager