MES Customer Service Project Manager

Lufthansa•Tulsa, OK

41d

About The Position

As an MES Customer Service Project Manager, you'll lead communication, coordinate global teams, and manage priorities with precision, ensuring seamless service, strong partnerships, and a customer experience that sets the standard!

Requirements

High school diploma/GED required
Bachelor's degree required
At least 1 year of Aviation/Engine familiarity
Fluency in English language required
MS Office and Outlook as user
Excellent analytical skills
Excellent cost consciousness
Excellent detail oriented
Excellent innovation
Excellent communication skills
Excellent problem solving
Excellent productivity driven
Excellent business sense
Excellent safety and security
Excellent strategic thinking
Excellent leadership skills
Assessment screening
Willingness to travel
Must possess a valid driver's license
Manage constant time pressure
Manage high stress levels
Lift up to 70 lbs
Must possess permit to work in the U.S.
CV/Resume required
Company may provide relocation assistance
3 years of aviation experience

Responsibilities

Provide expertise in communication and coordination to guarantee an irreproachable customer service and bond the customer to the company
Coordination of work scope induction dates, field service events, and internal job management
Develop and direct procedures and methods that ensure quality standards and budget are met and maintained
Strong interface with LHT's central functions in Germany and Tulsa, being part of the global network
Organize and manage multiple priorities and events simultaneously
Provide problem resolution to facilitate continuous improvements and improved working relationships
Support of concession requests and invoice disputes
All other duties as assigned or required by MES Customer Service Manager

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