Merger Integration Go-Live Support – Select Inside Sales SME

Gallagher • Rolling Meadows, IL

92d

About The Position

As the Merger Integration Go-Live Support – Select Inside Sales Subject Matter Expert (SME), you will play a pivotal role in ensuring the successful integration of acquired businesses into our Select Inside Sales operations. This role will focus on providing hands-on support during the 'go live' phase of mergers and acquisitions (M&A), acting as a key resource for both internal teams and newly integrated colleagues. The SME will ensure a smooth transition, operational efficiency, and alignment with Gallagher’s sales strategies, tools, and best practices.

Requirements

• 4+ years’ experience in Inside Sales, with a strong understanding of sales operations, systems, and workflows.
• P&C License.
• Keen understanding of professional and industry standards/practices.
• Proficiency in Microsoft Office.
• Ability to travel overnight and/or day travel up to 50% of the time.

Nice To Haves

• Deep expertise in Inside Sales strategies, processes, and systems.
• Proficiency in Gallagher’s sales systems and tools (or similar platforms) is a plus.
• Strong communicator at all levels, both written and verbal.
• Ability to coach and provide direct feedback.
• Proficient in using technology as a tool to maximize productivity and quality.
• Consistently delivers high quality work on a timely basis.
• Keen problem-solving skills, focusing solutions on the root cause.

Responsibilities

• Serve as the primary point of contact during the go live phase of M&A integrations for the Select Inside Sales division.
• Provide real-time support to sales teams, addressing operational, system, and process-related questions or challenges.
• Troubleshoot issues and escalate as needed to ensure minimal disruption to sales operations and client service.
• Act as a trusted advisor on Select Inside Sales processes, systems, and workflows.
• Share deep knowledge of Gallagher’s sales tools, platforms, and best practices to ensure alignment with organizational standards.
• Provide training and guidance to newly integrated sales teams to help them adapt to Gallagher’s systems and processes.
• Partner with M&A project teams, IT, operations, and leadership to ensure a seamless transition.
• Collaborate with cross-functional teams to identify and address integration challenges.
• Communicate updates, progress, and key learnings to stakeholders throughout the go live process.
• Identify opportunities to enhance the go live process and contribute to the development of best practices for future M&A integrations.
• Document lessons learned and provide feedback to improve the overall M&A integration framework.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance.
• 401(K) and Roth options.
• Tax-advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.
• Digital mental health services (Talkspace).
• Flexible work hours (availability varies by office and job function).
• Training programs.
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing.
• Charitable matching gift program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees