Merchant Support Specialist

Select Bankcard•Lehi, UT

4d•$42,000 - $42,000•Onsite

About The Position

Select Bankcard is a payments technology provider based in Lehi, UT. We are actively recruiting for our Merchant Support Specialist position. Select Bankcard is looking for someone to bring their skills, personality, and hard work to the table to improve and grow with the company. WHY WORK AT SELECT BANKCARD? Select Bankcard cares about our employees. You can see this in our industry-leading benefits, including 100% paid health and dental insurance; you can hear about it in our Glassdoor Reviews. We’ve been in this business for over a decade, and a big factor in our success has been the relationships we have with our team members. We know that you have a life outside of work, and we do everything we can to support it. You’ll have the opportunity to expand your skill set and directly impact the company. Plus, we’re growing rapidly, and there are lots of opportunities for growth here! WHAT IS MERCHANT SERVICES? Basically, Select Bankcard helps businesses process payments, including credit cards, debit cards, ACH, and gift cards. From start to finish, we do everything to facilitate our merchant’s payment processing capabilities, from processing their applications, setting up their account, supplying them with equipment to process transactions, performing account changes, troubleshooting product issues, maintaining risk, and handling disputes. We provide innovative systems and technologies while utilizing cutting-edge business practices and strategies to simplify and improve the lives of our customers. THE JOB The Merchant Support Specialist is our first contact for our merchants, and maintains business relationships with these merchants by providing prompt and accurate support. This role will work full-time in our Lehi office, from 9:30 AM – 6:30 PM, Monday through Friday.

Requirements

One year of customer service experience preferred
Detail oriented
Strong analytical skills
Excellent verbal and written communication skills
Effective time management
Positive and resilient

Nice To Haves

Bilingual in English and Spanish is highly valued
Excel experience a plus

Responsibilities

Responding to emails and phone calls from merchants, sales agents and other departments
Setting up merchant accounts after their business application has been approved
Programming and deploying credit card processing equipment
Troubleshooting equipment issues with merchants
Creating and improving knowledge base articles
Documenting departmental procedures
Taking ownership of merchant issues from start to finish
Working on various merchant support projects