Merchant Support Specialist

LendingClub•Lehi, UT

5d•Hybrid

About The Position

At LendingClub, we’re committed to improving financial health, not just for our members, but also for the businesses that partner with us to offer financing solutions to their customers. Through our ethos of service, Lending Care, we deliver thoughtful, proactive support that builds trust and drives success. As a Business Relationship Specialist in the Purchase Finance space, you’ll be the frontline connection for our business partners, including medical, dental, and retail providers. Your role is to ensure these partners have the tools, knowledge, and support they need to seamlessly offer LendingClub financing to their customers. You’ll work in a dynamic, collaborative environment, partnering closely with our Sales and Operations teams to identify opportunities for improvement and drive meaningful change.

Requirements

2+ years of experience in B2B account management, partner support, or client services; experience in financial services or healthcare/retail partnerships is a plus.
Exceptional communication skills with a focus on clarity, professionalism, and empathy.
Proven ability to manage multiple priorities and resolve complex issues in a fast-paced environment.
Strong problem-solving skills and a proactive mindset—you're always looking for ways to improve processes and outcomes.
Comfortable working cross-functionally with Sales, Operations, and Product teams.
Tech-savvy and able to quickly learn and navigate multiple systems and tools.
Passionate about delivering outstanding service and building long-term relationships.

Nice To Haves

Bachelor’s degree preferred, preferably in Business, Communications, or a related field

Responsibilities

Serve as a primary point of contact for business partners, providing responsive and professional support via phone, email, chat and virtual meetings.
Build and maintain strong relationships with businesses, understanding their unique needs, and helping them navigate our financing platform.
Triage and resolve issues, escalating when necessary and ensuring timely follow-up.
Provide guidance on LendingClub’s tools, processes, and best practices to help businesses optimize their customer experience.
Collaborate with Sales and internal teams to identify trends, gather feedback, and recommend improvements to Operations processes and procedures.
Contribute to cross-functional initiatives aimed at enhancing the overall business and customer experience.
Uphold LendingClub’s service principles: Build a Relationship, Make It Easy, and Think Ahead.