Merchant Support Associate

Expansion Capital Group • Sioux Falls, SD

44d • Onsite

About The Position

We are seeking an experienced Collections Agent to join our Merchant Support Team. This role is ideal for professionals who excel in a fast-paced environment that blends customer service, collections, and strategic problem-solving. As a Merchant Support Associate, you will play a key role in investigating, negotiating, and resolving delinquent merchant accounts. This position offers unlimited earning potential, with a competitive base salary and performance-based incentives.

Requirements

• B2B collections experience in commercial lending.
• Strong negotiation and skip-tracing skills.
• Professional, articulate phone demeanor with the ability to stay calm and diplomatic under pressure.
• Excellent written and verbal communication skills.
• Proficiency in MS Word, Excel, and standard office equipment.
• Strong attention to detail with the ability to identify and correct errors efficiently.
• Adaptable, flexible, and able to work collaboratively in a team environment.

Responsibilities

• Interpret and apply company agreements to investigate, document, and resolve merchant compliance issues.
• Analyze complex financial data to assess account status and determine appropriate actions.
• Utilize skip tracing and online research tools to locate delinquent merchants.
• Engage with merchants to understand payment issues, review agreement terms, and negotiate solutions.
• Contact merchants via mail, email, text, and phone to solicit payments or resolve contract breaches.
• Establish and approve payment arrangements based on financial assessment, following department policies.
• Secure alternative payment methods, including wire transfers, certified funds, and credit card transactions.
• Maintain accurate records of all merchant interactions and relevant documentation.
• Digitally organize and store internal and external documents related to merchant accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed