Merchant Solutions Product Advisor II

PNC • OH

98d • $65,000 - $179,400

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Advisor II within PNC's Merchant Solutions organization, you will be based anywhere within PNC's footprint. As a Product Advisor II, within our Merchant Solutions team, you will be the single point of contact for our Corporate & Institutional Banking (C&IB) channel regarding: Sales Support on technical integrations with 3rd party APIs, Presales solutioning of 3rd party integration requests, Presales questions on 3rd party C&IB-specific payments partners, Ongoing management of the sales and implementations pipelines of the 3rd party C&IB partners, Escalation point for the 3rd party C&IB partners, Assisting Sales Enablement with the ongoing creation and management of training and knowledge materials, Analyzing market trends and advising on the future strategic partnership roadmap. We are seeking candidates with strong technical expertise and a solid background in Merchant Services. The ideal candidate will have hands-on experience with payment gateways, coupled with proven technical skills to support and advise on complex solutions within the Merchant Solutions space. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

• University / college degree, with 5+ years of industry-relevant experience.
• Specific certifications are often required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• Competitive Strategies
• Competitor Analysis
• Go-to-Market Strategies
• New Product Development
• Process Design
• Product Lifecycle Management (PLM)
• Product Strategies
• Sales Enablement
• Storyboards
• User Research

Responsibilities

• Represents one or multiple products as part of the sales process with the objective of closing new business opportunities.
• Defines solution options in the sales process based on knowledge of products, platform integrations, and business requirements.
• Leads internal or external discussions related to the application of one or multiple products to help close deals.
• Leads direct interaction with clients as part of the sales process and represents PNC in bank-sponsored industry events, as needed.
• Assesses client's current business situation and related requirements through data gathering, which includes interviews and research.
• Uses knowledge of PNC capabilities and interface to consult with the client/prospect to assess business opportunities and helps to develop tailored solutions that are compatible with client systems and technology environments.
• Provides the customer perspective in the design, development and management of new or existing product enhancements.
• Maintains a thorough understanding of marketplace, competitors and industry trends in order to identify new opportunities.
• Develops and maintains product marketing and proposal material and provides educational sessions to Sales in conjunction with Product Management.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 8 occasional absence days each year
• Between 15 to 25 vacation days each year, depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees