Merchant Services Specialist I (SA)

Lone Star National Bank•San Antonio, TX

About The Position

The Merchant Services Specialist I develops new processing relationship for Merchant Services products with local business. ESSENTIAL DUTIES The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties, as assigned, including cross training across other departments, as necessary. In addition, incumbent may be required to rotate between banking centers, as needed.

Requirements

A self-starting individual who possesses a High School diploma
One month to twelve months of similar or related experience
Excellent written and verbal communication skills for maintaining effective relationships with officers, staff employees and customers; bilingual in English and Spanish
Effective negotiation and sales presentation skills
Knowledge of personal computers and familiarity with word processing and spreadsheet software is essential
Strong sales, aptitude, flexibility, professionalism, ability to work in a highly stressful environment and perform a variety of tasks with numerous interruptions
Attention to detail and a high degree of mental concentration, as well as the ability to multi-task
Ability to work a flexible work schedule Monday-Saturday
Travel is required

Responsibilities

Provides telephone support and acts as primary customer service contact for Merchant Services customers to assist with general account inquiries, technical support, billing, and any other special requests
Prepares proposals and prepares and performs sales presentations and product training at client locations
Prepares client implementation documents, prepares and maintains client files
Performs follow up with Merchant Services referrals from bank employees
Tracks new account production and residual volume
Monitor portfolio reports (low volume, no activity, inventory record)
Acts as liaison with branch staff with qualifying Merchant services prospects and joins them in sales activities to generate new business (call blocks, outbound visits, Banking Center huddles)
Performs pricing review of regional competitors, maintains prospect database and monthly sales reports tracking on-going activity
Performs periodic portfolio reviews to identify revenue opportunities
Participate in bank trainings as required specific to the merchant services department
Participates in job specific training and other various Bank training programs, as necessary
Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy
Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations
Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML