Merchant Services Product Management Sr. Manager

Pnc Alliance • New York, NY

268d • $80,000 - $202,150 • Remote

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Product Management Sr. Manager within PNC's Merchant Services organization, you will be based anywhere within PNC's footprint. As a part of the PNC Merchant Solutions organization, you will be responsible for leading a team driving strategic initiatives that play a key role in the future state of our payments business. As the Product Management Sr. Manager you will commonly work with and gather feedback from colleagues across lines of business within PNC including C&IB and our Retail Bank. You will work on internal products and projects as well as interface commonly with external solutions providers. You will be a subject matter expert who understands the payment needs of businesses broadly across different verticals, revenue sizes, and geography within PNC's national footprint. The ability to communicate on complex topics clearly and concisely to articulate value internally and externally is key. The ideal candidate comes from a product or strategy background in Merchant Services. Preferred experience working directly for a payment processor, independent sales organization, payment facilitator, or payments network with a deep understanding of the payments industry. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

Requirements

• Preferred Skills: Business Objectives, Customer Solutions, Marketing, Merchant Services, Product Development, Product Management, Sales.
• Competencies: Collaborating, Competitive Environment, Design Thinking, Emerging Technologies, Innovation, Managing Multiple Priorities, Problem Solving, Product Development Strategy, Solutions Development.
• Roles at this level typically require a university / college degree.
• Higher level education such as a Masters degree, PhD, or certifications is desirable.
• Industry experience is typically 8+ years.
• At least 5 years of prior management experience is typically required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

• Responsible for the end-to-end business and financial results for multiple product sets utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience through the leadership of teams managing new and existing products or experiences.
• Uses knowledge of emerging technologies to deliver product to customers through all applicable channels.
• Presents initiatives to gain senior management buy-in.
• Manages progress to ensure initiatives are completed on time, within budget and meet strategic goals.
• Influences product and customer experience trends by monitoring competitors or peer organizations to stay abreast of emerging product and technology trends in the industry.
• Leads teams responsible for translating concepts or designs into new or improved products, product lines or experiences and recognizes, anticipates and resolves complex operational and process problems that arise.
• Evaluates potential product or experience development projects for feasibility and value.
• Ensures successful outcomes from key stakeholders including sales, marketing, digital channel delivery and other internal service partners.
• Participates in client-facing and external stakeholder activities throughout the product or experience lifecycle.
• Adheres to company-defined risk appetite as part of the first line of defense.
• Serves as point of review and sign off for risk management, compliance and audit requirements, as needed.
• Manages, motivates and develops one or multiple product lines and managers as well as the performance evaluation process of the Product Development Management team and key contributors.
• Identifies talent gaps in team and staffs appropriately.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives
• Paid time off including maternity and/or parental leave, up to 11 paid holidays each year, 8 occasional absence days each year, and between 15 to 25 vacation days each year depending on career level and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree