Merchant Services Processor, Treasury

Select Medical•Addison, TX

About The Position

Concentra is recognized as the nation’s leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees. The Merchant Services Processor, Treasury is responsible for maintaining merchant payment accounts, handling transaction processing, setting up POS/gateway systems, resolving technical/billing issues for businesses, ensuring data security, and supporting account onboarding and client inquiries, requiring strong customer service, data entry, and problem-solving skills for roles from data entry to technical support.

Requirements

Education Level: High School Diploma or GED
Major: Degree must be from an accredited college or university.
Customarily has at least the following experience: 1 year
Must be proficient in excel specific to data validation, pivot tables, VLOOKUPs, cost and fee validation, and managing large amounts of data within various excel workbooks
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Minimum of 1 years in an office environment; 2 years preferred
Good interpersonal skills
Oral and written communication skills
Basic Math Skills
Ability to thrive in a fast-paced environment and possess a personal sense of urgency and attention to detail

Nice To Haves

Experience working in a high-volume multiple facility operating structure environment is a plus
High-volume experience with merchant processing is a plus

Responsibilities

Maintain and service large volumes of merchant services requests with help as needed to ensure timely servicing to internal and external stakeholders
Compile accurate records within master data file and manage to deadlines
Manage fees on a monthly basis and pull monthly statements
Complete new merchant services orders for centers and onsites with accuracy and attention to detail
Sustained focus and attention to detail/accuracy, perform effectively when action is required and meet all requested deadlines
Provide quality customer service to internal/external customers
Assist and notify vendors for servicing needs, orders, changes, and maintaining accurate data
Monitor refunds for fraud, maintain master fraud file, and research potential fraud
Engage and service proper stakeholders for disputes and chargebacks in a timely manner
Perform assigned responsibilities and tasks according to policies and procedures with assistance as needed within the assigned time frame
Assist in building and updating policies and procedures related to merchant services
Multi-task and take on new responsibilities without loss of continuity
Perform other specialized tasks as assigned when required deadlines
Assist other Treasury Analysts as necessary
Identify and recommend changes that will enhance or improve current processes
Must be proficient in Microsoft Excel
Serve as backup support for functions as assigned
Assist team leadership with activities as needed
Support special projects and undertake other duties as requested