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Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in the Corporate and Investment Bank, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. In this role, you will analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm. You will improve operational stability and availability through participation in problem management, monitoring production environments for anomalies, and addressing issues utilizing standard observability tools. Additionally, you will assist in the escalation and communication of issues and solutions to the business and technology stakeholders, identifying trends and assisting in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure.
