Merchant Services Cnslt II

Old National Bank • Indianapolis, IN

2d

About The Position

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.
We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.
The Merchant Services Consultant (MSC) is responsible for calling on and recognizing business customers’ needs while selling the appropriate Merchant Services products. Additionally, the Merchant Services Consultant will be responsible for referring bank products and working with appropriate businesses and departments in completing proposals to win small and large business accounts. The Merchant Services Consultant must have substantial product knowledge and be able to ‘hit the ground running’. The Merchant Services Consultant is responsible for generating new revenue and developing Merchant Services relationships with new and existing clients in an assigned commercial banking segment.
They partner with Commercial Relationship Managers (Corporate, Specialty, Commercial, Business Banking, etc.) and other internal business partners to advise on Merchant Services solutions, pricing and risk for clients and prospects. The MSC builds a book of business by finding new clients, prospecting new relationships, maintaining and cross-selling ONB products and services to existing clients. Seen as a trusted advisor, the MSC works closely with commercial clients to understand their business, optimize credit card acceptance and minimize risk exposure.
Merchant Services Consultant roles may vary between MSC II, MSC III, and MSC Sr – this position may be filled at a different level depending on the candidate’s qualifications and relevant experience. Factors may include but are not limited to: previous experience, depth and breadth of previous or current institution size – the same role for many years or a variety of roles in the same space over a number of years, skills, knowledge, previous performance and success factors, proven ability to achieve sales targets year over year, education/certification, length of time in Merchant Services industry or a similar revenue generating role.
Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.
Our culture is firmly rooted in our core values.
We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.
We are Old National Bank. Join our team!

Requirements

• Bachelor’s degree or H.S. Diploma/GED with equivalent experience.
• Sufficient and demonstrated knowledge and understanding of Merchant Services solutions and competitive practices.
• Demonstrated ability to develop strong working relationships with clients and internal partners
• The ability to work with multiple clients simultaneously, managing time in a fast-paced environment and applicable resources to ensure work is completed efficiently and within established timeframes, managing projects efficiently and effectively.
• Effectively manage and deepen complex, specialized and elite client relationships within portfolio. This includes but is not limited to providing a superior and world class level of client service, conducting regular meetings and calls with clients to review pertinent information for current and future planning, being the product partner/specialist/liaison in client meetings and product delivery, and continuing to understand and provide new strategies and solutions designed to meet the best interests of the client as their needs change and evolve.
• Strong problem-solving and critical thinking aptitude; thorough and timely follow-up skills with the ability to make independent decisions based on researched conclusions
• Excellent written and oral communication skills; able to communicate effectively with all levels in and outside of the organization.
• Ability to work well with others in a collaborative environment as well as the ability to work independently with little supervision or day-to-day guidance
• Fluent with Microsoft Office programs, Salesforce, as well as unique Merchant Services software/system knowledge.
• Position may require the need to travel to other Old National, prospect, new, or existing client or meeting locations
• Remain agile by quickly modifying daily behavior, leveraging resources, and trying new or flexible approaches to effectively recommend and embrace change.
• As appropriate, may mentor and serve as subject matter expert amongst other MSCs on the team.

Nice To Haves

• 10 years of Merchant Services experience preferred.
• 5 years of sales/business development experience preferred.
• ETA-CPP Certification preferred or commitment to obtain certification.

Responsibilities

• Achieve Sales Targets
• Partner Communication and Education
• Client Delivery

Benefits

• competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance
• 401K
• continuing education opportunities
• employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level