Merchant Service Operations Specialist

Zions Bancorporation•Las Vegas, NV

1d•$21 - $34

About The Position

Zions Bancorporation has an opportunity for an Operations Specialist to join the Treasury Management Merchant Services team. The Merchant Services Center of Excellence is responsible for enabling sales teams in business development efforts, supporting the onboarding of new Bank-managed client accounts, and serving as the liaison to our vendor partners ensuring all banker and client inquiries are appropriately routed and serviced. The objective of this center is to support the growth of the Bank's merchant portfolio and minimize client attrition. To answer this call, the Merchant team is relationship-driven, focused on cultivating trust, adding value, and anticipating needs. We are seeking a highly motivated individual who possesses natural tenacity combined with a passion to enable others to be successful. As a Merchant Operations Specialist, you will have the opportunity to collaborate with internal and external partners in the service of providing subject matter expertise and support to sales teams and merchant customers. The ideal candidate will have the skills and experience necessary to support Merchant bid activities, customer onboarding, revenue protection activities, and to collaborate on projects designed to support the growth of the merchant portfolio. The candidate must be passionate about learning as well as serving customers to support their business objectives.

Requirements

Requires High School diploma or equivalent and 1+ years' experience with merchant or credit card processing, servicing, and operations; a combination of education and experience
Basic working knowledge of treasury and cash management products, procedures, services, accounting, and financial and account analysis
Strong analysis, audit, and research skills
Proven customer service skills, including written and oral communication
Good decision making, problem solving, and analytical skills
Strong attention to detail, accuracy, and quality
Working knowledge of various software, including Microsoft applications
Naturally tenacious with a proven track record of pushing through obstacles to achieve success
A passion to support others - peers, leadership, partners, and customers - to best position them for success
Demonstrated competencies in galvanizing, invention, and/or discernment, with a deep understanding of how these skills can be used to support business objectives and drive shared success
Excellent interpersonal skills and capable of working collaboratively with both interdependent and cross-functional teams
Strong communication skills with the ability to convey complex ideas and proposals to stakeholders at all levels
Advocate for and promoter of others

Responsibilities

Provide daily assistance and operational support for the merchant portfolios of the Bank, including produce bids/analyses, complete new applications, fulfill equipment requests, research client statements, and ongoing revenue protection activities
Facilitate requested account maintenance and documentation management related to client accounts
Contribute to strategy execution by delivering on defined high-value activities for the role and meeting service level agreements
Drive key initiatives and commitments forward, ensuring that they are completed on time and to a high standard
With an eye for business process improvement and enhanced relationship management, consider creative solutions that drive innovation, optimize workflows, and enable the team to be more effective and impactful
Collaborate closely with product, sales, and vendor partners to galvanize efforts and ensure that portfolio goals are met
Demonstrate a hunger and commitment to learn, especially the ever-changing merchant product offerings, systems, and functionality
Be committed to the growth and development of the team and peers with a focus on overall team success through training, collaboration, proactive support, and other efforts to improve collective effectiveness
Perform other job duties as assigned

Benefits

Work with a cohesive and supportive team in a culture of development and continuous improvement; will learn everyday
Your colleagues and leadership are committed to the success of both you and the collective team
Provide exposure to leaders across Enterprise Treasury, Commercial Products, and Payment Operations
Continuing education, personal training, development, and coaching opportunities
Engagement and experience events and employee forums
Support flexibility to help you balance life and work
Opportunity to develop advanced knowledge of Microsoft Applications (e.g., SharePoint, Teams, Forms, Automate, etc.)
Medical, Dental and Vision Insurance - START DAY ONE!
Life and Disability Insurance, Paid Parental Leave, and Adoption Assistance
Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts
Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays
401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
Mental health benefits including coaching and therapy sessions
Tuition Reimbursement for qualifying employees
Employee Ambassador preferred banking products