Merchant Performance Manager

Bank of America•Richmond, VA

About The Position

This job is responsible for creating competitive performance plans to achieve and exceed Merchant objectives. Key responsibilities include providing timely feedback to Merchant leaders on client experience and strategy opportunities, analyze and share trends, identify opportunities to deepen client relationships, and improve workforce effectiveness and productivity. Job expectations include supporting client relationship care training, gather associate feedback and client insights to improve awareness of offerings, and elevate the client experience. This role is a senior level professional reporting directly to the SB Merchant Performance Executive and will support Field Sales West. In the complex world of payments, this individual will act as an expert in the payments industry providing coaching, vision and leadership working with Market Managers and Merchant Specialists servicing complex client needs. The Performance Manager is responsible for driving merchant performance. The Performance Manager will also need to integrate directly with the Business Banking organization to ensure One Team collaboration with delivery of Merchant solutions to clients in an integrated approach. The role of the Performance Manager is to provide timely feedback, analyze and share trends to identify opportunities to ensure consistent execution of sales processes, pipeline management and performance management while driving accountability, balanced performance, client experience and responsible growth.

Requirements

3+ years, leading, coaching, and managing high performing sales teams within the merchant and/or financial services industry
Sales leadership experience with proven ability to consistently drive differentiated sales results
Ability to execute strategic and operational initiatives
Effective planning, time management and organizational skills
Strategy, operations, SPIN sales model and product knowledge
Strong business and financial acumen including data analysis
Proven ability to drive integration across products, think creatively in identifying opportunities and drive results through superior delivery and sales management
Proactively builds trusted relationships with key partners and support teams
Strong at developing internal partnerships and developing credibility within One Team structure
Ability to communicate clearly and effectively at all levels, including oral and presentation skills

Nice To Haves

5+ years of experience in Small Business including the Merchant services industry or 5+ of experience in similar sales industry (small business, business to business environment).
Small Business and Merchant Services acumen desired (strategy, sales model and product knowledge)
Pipeline development and management
Mid-level MS Excel, MS PowerPoint, and Salesforce.com experience
Virtual and in-person experience delivering training / skill builders