Merchant Onboarding Specialist

Mckinley Marketing Partners • Irving, TX

112d • Onsite

About The Position

Our large retail client is seeking a merchant onboarding specialist to join their team on a long-term contract. The specialist will manage strategic partnerships and provide account management to key clients. Candidates must be able to commute to Irving, TX 5 days per week. This is a W2 contract position. All McKinley roles offer a competitive benefits package.

Requirements

• Bachelor's degree in business administration, hospitality management, or related field
• Proven experience in customer service, account management, or a related role, preferably in the food service or delivery industry
• Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders
• Strong organizational skills and the ability to manage multiple tasks and projects simultaneously
• Familiarity with the food service landscape and regulatory environment in Florida, Texas, or other specific regions is highly desirable
• Proficiency in CRM software and digital communication tools

Responsibilities

• Educate and guide new merchants through the onboarding process, ensuring all necessary documentation and requirements are met
• Conduct virtual training sessions for partners to navigate and utilize their platform effectively
• Customize onboarding materials and sessions to meet the specific needs of partners in existing and new markets, considering regional preferences and regulations
• Serve as the primary point of contact for merchants in designated regions, providing localized market specific support and insights
• Understand and address regional market dynamics, culinary trends, and regulatory environments to assist partners in optimizing their offerings and operations on their platform
• Build strong, long-lasting relationships with merchants, offering continuous support and guidance
• Maintain strong repertoire with merchant until transitioned to customer success
• Act as a liaison between merchants and internal teams (e.g., technical support, marketing, operations) to resolve issues and facilitate collaboration
• Collect feedback from partners during and after the onboarding process to identify areas for improvement in our onboarding strategy and platform features
• Assist in identifying and onboarding potential merchants in new cities
• Provide insights and feedback to the expansion team on market-specific challenges and opportunities

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree