Merchant Call Center Sales Specialist
About The Position
About this role: Wells Fargo is seeking a Merchant Call Center Sales Specialist to join our Merchant Services team. In this role, you’ll help business owners adopt modern, secure payment‑processing solutions that support growth, efficiency, and customer success. If you’re energized by a sales‑driven contact center environment , enjoy consultative conversations with business customers, and want to build a career in the rapidly growing electronic payments industry , this is an opportunity to make a real impact. In this role you will: As a Merchant Call Center Sales Specialist, you’ll act as a trusted advisor to business customers by: Selling a full suite of electronic payment solutions, including Point‑of‑Sale (POS) systems, ecommerce gateways, and mobile payment tools Engaging pre‑qualified inbound leads across multiple channels as well as warm outbound calls Assessing business needs and delivering customized merchant services proposals Educating customers on payment security, fraud prevention, and compliance Managing the customer journey from first conversation through application, onboarding, and activation Partnering with internal Wells Fargo teams to deliver a seamless end‑to‑end customer experience Supporting inbound customer and prospect calls in the Merchant Services Call Center Assisting with account setup across multiple platforms for a variety of industries Navigating multiple systems to resolve inquiries related to funding, billing, interchange, and payment operations Consistently meeting sales goals, service metrics, and performance expectations
Requirements
- 2+ years of Merchant Services or Contact Center Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Nice To Haves
- Experience in call center sales, financial services, or product/service‑based sales
- Merchant Services or payments industry experience
- Outbound sales or pipeline management experience
- Bilingual Spanish skills are a strong plus
- Experience supporting inbound customer service calls
- Knowledge of financial document processing, regulatory disclosures, and compliance
- Strong problem‑solving and consultative needs‑assessment skills
- Excellent verbal and written communication skills
- Comfort navigating multiple systems, CRM tools, and Microsoft Office
- A track record of meeting sales targets, KPIs, deadlines, and production goals
Responsibilities
- Selling a full suite of electronic payment solutions, including Point‑of‑Sale (POS) systems, ecommerce gateways, and mobile payment tools
- Engaging pre‑qualified inbound leads across multiple channels as well as warm outbound calls
- Assessing business needs and delivering customized merchant services proposals
- Educating customers on payment security, fraud prevention, and compliance
- Managing the customer journey from first conversation through application, onboarding, and activation
- Partnering with internal Wells Fargo teams to deliver a seamless end‑to‑end customer experience
- Supporting inbound customer and prospect calls in the Merchant Services Call Center
- Assisting with account setup across multiple platforms for a variety of industries
- Navigating multiple systems to resolve inquiries related to funding, billing, interchange, and payment operations
- Consistently meeting sales goals, service metrics, and performance expectations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
