Merchant Activations Escalations Specialist
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About The Position
The Merchant Services Team provides a white glove experience to partner merchants on the Doordash platform. They assist with the daily onboarding of partners, content creation and management, and general operational support. This team has been evolving to keep up with domestic and international expansion, while keeping our valued merchants at our center focus. The Merchant Activations Escalations Specialist team provides timely, empathetic, individualized, full-resolution support for Mx whose activation experience has not gone as planned. These Merchants are high-visibility, escalations from DoorDash’s M-Team, and Mx with unique issues that require individual attention. Escalations Specialists are exceptional communicators with internal & external stakeholders, passion advocates for our Merchants, and skillful problem solvers.
