Merchandising Specialist

Dufry Careers•Chicago, IL

42d•$23 - $25•Onsite

About The Position

The Merchandising & Brand Specialist at Chicago O'Hare Internation Airport, is responsible for executing category-specific merchandising strategies, maintaining brand standards, and supporting visual presentation across assigned product categories. This role ensures consistent implementation of corporate merchandising directives, assists with promotional execution, and provides category expertise to enhance the customer experience and drive sales performance.

Requirements

3+ years combined experience in merchandising, category management, or retail operations with a focus on brand compliance and visual presentation.
2+ years in a specialist role managing category-specific merchandising tasks.
High school diploma or equivalent required; Associate degree in Business, Marketing, Merchandising, or related field preferred (may count toward experience requirement).
Knowledge of visual merchandising principles, planogram execution, and retail display standards.
Familiarity with inventory management systems and retail reporting tools.
Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Attention to Detail – Maintains consistent product presentation and identifies execution gaps.
Time Management & Organization – Prioritizes multiple tasks and meets deadlines in a fast-paced retail environment.
Customer Service Orientation – Engages customers with product knowledge and supports sales initiatives.
Collaboration & Communication – Works effectively with team members and provides clear feedback to management.
Adaptability – Responds quickly to changing priorities, seasonal resets, and promotional requirements.
Ability to walk and stand for extended periods.
Lift/carry up to 30 lbs regularly; frequent bending, reaching, and ladder use.

Nice To Haves

Visual Merchandising Certification or related training preferred.

Responsibilities

Implement daily merchandising tasks including product placement, planogram compliance, and visual updates for assigned categories in alignment with brand and corporate standards.
Conduct regular category inspections to ensure proper stock levels, accurate pricing, and adherence to brand guidelines; report discrepancies and recommend corrective actions.
Assist with setup of promotional displays, seasonal transitions, and new product launches; ensure timely execution of merchandising directives.
Provide basic product knowledge and assist customers with inquiries; support sales goals through active engagement and product demonstrations.
Support category-specific receiving activities including product placement, price verification, and inventory accuracy; process related documentation and communicate issues to management.
Maintain proficiency in inventory management systems; update product information and assist with category performance reporting as directed by the Category Manager.
Assist in onboarding and training new associates on category-specific procedures, product knowledge, and brand standards.
Ensure compliance with operational and safety standards for product handling, storage, and merchandising execution.
Partner with Category Manager and store leadership to support category assessments, inventory counts, and promotional execution; provide feedback on execution challenges and customer response.