Merchandising Specialist

Redemption Plus•Overland Park, KS

5d•Hybrid

About The Position

The Merchandising Specialist is the face of Redemption Plus in the field and the final steward of our customer promise. This role owns the end-to-end execution of merchandising projects — from planning and preparation through on-site installation, customer training, and post-visit follow-up — ensuring each client space is optimized, functional, and positioned for long-term success. This is a hands-on, execution-forward role for someone who thrives in dynamic environments, enjoys travel, and takes pride in turning plans into real-world results.

Requirements

2–4+ years of experience in merchandising, field services, retail operations, or customer-facing project execution
Strong merchandising planning and execution skills (layouts, planograms, inventory analysis)
Experience using CRM or project tracking tools (Salesforce preferred)
Strong written communication and documentation skills
Strong visual and commercial judgment — able to balance brand standards, aesthetics, and sales performance
Ability to plan, prepare, and execute independently in the field

Nice To Haves

Big-box or multi-site retail merchandising experience (resets, planograms, store launches, refreshes)
Field-based merchandising, installations, or territory support roles
Experience executing across multiple locations or territories
Background as a store lead, assistant manager, or senior visual merchandiser
Experience working within defined brand or corporate merchandising standards

Responsibilities

Own the full lifecycle of assigned merchandising projects, ensuring accurate, on-time execution aligned with customer goals and Redemption Plus standards.
Translate sales commitments into high-quality, on-site results.
Develop and execute merchandising plans including layouts, planograms, inventory analysis, pars, and refresh strategies.
Balance space, demographics, budget, brand standards, and long-term customer performance.
Deliver high-quality installations and educate customers on product selection, layout strategy, and best practices.
Build customer confidence and capability through clear, practical guidance.
Act as a trusted on-site advisor by identifying risks, constraints, and opportunities.
Proactively recommend solutions that serve both the customer experience and business outcomes.
Partner with Sales, Product, and Marketing to ensure seamless handoffs and strong communication.
Share field insights that inform future projects, product development, and strategy.
Complete all post-visit documentation, checklists, feedback, and reporting.
Close the loop with customers to reinforce trust and drive repeat business.