Merchandising Specialist - Perth Amboy, NJ
About The Position
Join Our Community of Food People! Supports the Area Merchandising function by addressing and resolving service requests, new item setup, and excess and obsolete (E&O) inventory issues in a timely manner. Utilizes detailed knowledge of US Foods products, systems, and tools. Serves as the primary liaison between PSSA, Replenishment, and Category Management related to merchandising activities. Works closely with area departments - particularly Category Management and Replenishment - to support vendor and supplier communications. ESSENTIAL DUTIES AND RESPONSIBILITIES Acts as the central escalation point of contact for all service requests related to product specifications, availability, substitutions, and merchandising issues. Serves as gatekeeper for the New Item Request (NIR) process and tracking log, including approvals and 30/60/90-day follow-up. Supports Category Operations Managers with analytics requests, local flyer item selection, rebate solicitation, Roll Out Book reviews, and assortment projects. Partners on E&O follow-up, CASIS billings, vendor meeting preparation, and post-launch reviews. Serves as the escalation point of contact for RSC inquiries related to merchandising activities. Develops subject matter expertise in US Foods systems and tools to respond to inquiries quickly and accurately. Builds and maintains broker and vendor relationships and leverages internal resources to independently resolve and follow up on PSSA-related items. Collaborates cross-functionally to ensure timely, accurate communication of merchandising updates and issue resolution.
Requirements
- 5 years of purchasing, merchandising, sales or customer service experience
- Proficiency in Microsoft Office applications, particularly Word and Excel
- College degree or equivalent distribution and/or food service supply chain work experience
Nice To Haves
- Previous US Foods experience
- PRISM/Merlin/Tandem skills
- Purchasing, merchandising, sales or customer service experience in a foodservice distribution environment.
- Strong organizational, analytical, written, verbal, and interpersonal communication skills.
- Demonstrated focus on delivering effective service to both internal and external customers.
- Proven ability to research issues, escalate as needed, and follow through with urgency while overcoming obstacles using a solutions‑focused approach.
Responsibilities
- Acts as the central escalation point of contact for all service requests related to product specifications, availability, substitutions, and merchandising issues.
- Serves as gatekeeper for the New Item Request (NIR) process and tracking log, including approvals and 30/60/90-day follow-up.
- Supports Category Operations Managers with analytics requests, local flyer item selection, rebate solicitation, Roll Out Book reviews, and assortment projects.
- Partners on E&O follow-up, CASIS billings, vendor meeting preparation, and post-launch reviews.
- Serves as the escalation point of contact for RSC inquiries related to merchandising activities.
- Develops subject matter expertise in US Foods systems and tools to respond to inquiries quickly and accurately.
- Builds and maintains broker and vendor relationships and leverages internal resources to independently resolve and follow up on PSSA-related items.
- Collaborates cross-functionally to ensure timely, accurate communication of merchandising updates and issue resolution.
Benefits
- health insurance
- pre-tax spending accounts
- retirement benefits
- paid time off
- short-term and long-term disability
- employee stock purchase plan
- and life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
