Merchandising Service Manager

Lowe's • Montgomery, AL

96d

About The Position

The position involves leading the Merchandising Service team to ensure efficient project execution aligned with the overall Merchandising Service strategy. Responsibilities include scheduling the team, managing resources, guiding associates on project priorities, and delivering onboarding and training. The role also requires coaching on performance, creating development plans based on metrics, handling disciplinary actions, and managing project expenses. Additionally, the position involves collaborating with field project managers and ensuring compliance with customer service policies while maintaining store cleanliness and safety standards.

Requirements

• Experience in team leadership and project management.
• Strong communication and interpersonal skills.
• Ability to coach and mentor team members.
• Knowledge of merchandising and retail operations.
• Familiarity with safety standards and compliance.

Nice To Haves

• Experience in customer service roles.
• Background in retail merchandising.
• Familiarity with inventory management systems.

Responsibilities

• Schedules Merchandising Service team and manages resources for efficient project execution.
• Guides Merchandising Service Associates (MSAs) on project priorities, scheduling, and needs.
• Delivers onboarding and training, provides on-the-job coaching, and mentors MSAs.
• Coaches MSAs on performance and creates tailored development plans.
• Handles disciplinary actions and partners with HR business partner.
• Manages project, travel, display, fixture expenses, and weekly payroll.
• Identifies and resolves project and/or store-level issues.
• Summarizes and communicates project information and updates.
• Identifies opportunities to improve efficiency and merchandising.
• Leads team to merchandise live goods in garden centers.
• Collaborates with Field Project managers on large third-party labor projects.
• Provides SMART customer service through execution of Lowe's policies.
• Seeks out customers to understand needs and assists in locating merchandise.
• Listens to and responds to customer and employee questions.
• Demonstrates appreciation to customers and communicates product information.
• Oversees that merchandise is stocked and fronted according to planogram.
• Confirms accuracy of signage, pricing, and product information.
• Leads efforts of buyback items and ensures proper processing of damaged products.
• Detects signs of theft and communicates them to management.
• Ensures compliance with housekeeping standards and maintains a safe work environment.
• Operates store equipment as needed.

Benefits

• Exceptional benefits and opportunities for skill development.
• Equal opportunity employer with a commitment to diversity.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Building Material and Garden Equipment and Supplies Dealers