Merchandising Service Manager

Lowe's • Orangeburg, NY

96d • $26 - $28

About The Position

The position involves leading a team within the Merchandising Service department, focusing on efficient project execution and customer service. The role includes scheduling and managing resources for the team, guiding Merchandising Service Associates (MSAs) on project priorities, and delivering onboarding and training. The leader will also coach MSAs on performance, create tailored development plans, and handle disciplinary actions in partnership with HR. Additionally, the position requires managing project expenses, resolving issues, and communicating project updates with various stakeholders. The leader will oversee merchandising of live goods in garden centers and collaborate with Field Project managers on large projects.

Requirements

• High School diploma or GED.
• 1-2 years of customer service or retail experience in a fast-paced environment.
• 1-2 years of experience as a team lead or leading others in an informal capacity.

Nice To Haves

• Supervisory experience including coaching/training and evaluating performance.
• Merchandising experience including reading planograms and setting up displays.
• Experience operating power equipment such as lifts and order pickers.

Responsibilities

• Schedules Merchandising Service team and manages resources for efficient project execution.
• Guides MSAs around project priorities, scheduling, expectations, and needs.
• Delivers onboarding and training, provides on-the-job coaching, and mentors MSAs.
• Coaches MSAs on performance and creates tailored development plans.
• Handles disciplinary actions and partners with HR.
• Manages project, travel, display, fixture expenses, and weekly payroll.
• Identifies and resolves project and/or store-level issues.
• Summarizes and communicates project information and updates.
• Identifies opportunities to improve efficiency, merchandising, and displays.
• Leads team to merchandise live goods in garden centers.
• Collaborates with Field Project managers on large third-party labor projects.

Benefits

• Competitive pay range of $26.50 - $28.60 per hour.
• Exceptional benefits and opportunities for skill growth.
• Equal opportunity employer with a commitment to diversity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: High school or GED