Merchandising Service Manager

Lowe's • Youngstown, OH

73d

About The Position

The position involves leading the Merchandising Service team to ensure efficient project execution aligned with the overall Merchandising Service strategy. Responsibilities include scheduling the team, managing resources, guiding associates on project priorities, and delivering onboarding and training. The role also requires coaching on performance, creating development plans, handling disciplinary actions, and managing project expenses. The leader will communicate project updates with various teams and identify opportunities for improvement in merchandising and displays. Additionally, the position entails providing exceptional customer service, overseeing merchandise stocking, ensuring compliance with safety standards, and maintaining a clean and secure store environment.

Requirements

• Experience in team leadership and project management.
• Strong communication and interpersonal skills.
• Ability to coach and mentor team members.
• Knowledge of merchandising and retail operations.
• Experience in customer service and sales.

Nice To Haves

• Experience in the home improvement or retail industry.
• Familiarity with safety and compliance standards in retail.
• Ability to analyze metrics and develop improvement plans.

Responsibilities

• Schedules Merchandising Service team and manages resources for efficient project execution.
• Guides Merchandising Service Associates (MSAs) on project priorities, scheduling, and needs.
• Delivers onboarding and training, provides on-the-job coaching, and mentors MSAs.
• Coaches MSAs on performance and creates tailored development plans.
• Handles disciplinary actions and partners with HR business partner.
• Manages project, travel, display, fixture expenses, and weekly payroll.
• Identifies and resolves project and/or store-level issues.
• Summarizes and communicates project information and updates.
• Identifies opportunities to improve efficiency, merchandising, and displays.
• Leads team to merchandise live goods in garden centers.
• Collaborates with Field Project managers on large third-party labor projects.
• Provides SMART customer service through execution of Lowe's policies.
• Seeks out customers to understand needs and assists in locating merchandise.
• Listens to and responds to customer and employee questions.
• Demonstrates appreciation to customers and communicates product information.
• Supports those that help customers by providing necessary tools and resources.
• Leads daily price change execution and audits price labels.
• Oversees that merchandise is stocked and fronted according to planogram.
• Confirms accuracy of signage, pricing, and product information.
• Collaborates with receiving departments for staging process of reset products.
• Leads efforts of buyback items and ensures proper processing of damaged products.
• Detects signs of shoplifting and communicates them to management.
• Ensures compliance with housekeeping standards and maintains cleanliness.
• Maintains a safe and secure work environment and conducts daily safety reviews.
• Operates store equipment as needed depending on specific role.

Benefits

• Exceptional benefits and opportunities for skill development.
• Equal opportunity employer with a commitment to diversity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Building Material and Garden Equipment and Supplies Dealers