Merchandising Service Manager

Lowe's • Monroe, LA

107d

About The Position

The position involves leading the Merchandising Service team to ensure efficient project execution aligned with the overall Merchandising Service strategy. Responsibilities include scheduling, managing resources, onboarding and training team members, and providing coaching and mentorship. The role also requires handling project expenses, resolving issues, and communicating project updates with various stakeholders. Additionally, the position emphasizes customer service, ensuring merchandise is stocked and displayed according to standards, and maintaining a clean and safe store environment.

Requirements

• Experience in team leadership and project management.
• Strong customer service skills.
• Ability to coach and mentor team members.
• Knowledge of merchandising and inventory management.
• Familiarity with safety standards and compliance.

Nice To Haves

• Experience in retail management.
• Familiarity with home improvement products.
• Strong communication and interpersonal skills.

Responsibilities

• Schedules Merchandising Service team and manages resources for efficient project execution.
• Guides Merchandising Service Associates (MSAs) on project priorities and needs.
• Delivers onboarding and training, provides on-the-job coaching, and mentors MSAs.
• Coaches MSAs on performance and creates tailored development plans.
• Handles disciplinary actions and partners with HR business partner.
• Manages project, travel, display, fixture expenses, and weekly payroll.
• Identifies and resolves project and/or store-level issues.
• Summarizes and communicates project information and updates.
• Identifies opportunities to improve efficiency and merchandising.
• Leads team to merchandise live goods in garden centers.
• Collaborates with Field Project managers on large third-party labor projects.
• Provides SMART customer service through execution of policies and procedures.
• Seeks out customers to understand their needs and assists them.
• Listens to and responds to customer and employee questions.
• Demonstrates appreciation to customers and communicates product information.
• Supports those that help customers by providing necessary tools and resources.
• Leads daily price change execution and audits price labels.
• Oversees merchandise stocking and planogram compliance.
• Confirms accuracy of signage, pricing, and product information.
• Collaborates with receiving departments for staging processes.
• Leads efforts of buyback items and ensures proper processing of damaged products.
• Detects signs of theft and communicates them to management.
• Ensures compliance with housekeeping standards and safety requirements.
• Operates store equipment as needed for specific roles.

Benefits

• Exceptional benefits and opportunities for skill growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: No Education Listed