Merchandising Service Manager

Lowe's Companies, Inc.

83d

About The Position

The position involves leading the Merchandising Service team to ensure efficient project execution aligned with the overall Merchandising Service strategy. Responsibilities include scheduling the team, managing resources, onboarding and training new associates, and providing coaching and mentorship. The role also requires handling disciplinary actions, managing project expenses, and communicating project updates with various stakeholders. Additionally, the position emphasizes customer service, ensuring that associates provide SMART customer service and assist customers effectively. The role also includes overseeing merchandise stocking, maintaining store cleanliness and safety, and ensuring compliance with safety standards.

Requirements

• Experience in team leadership and project management.
• Strong customer service skills.
• Ability to coach and mentor team members.
• Knowledge of merchandising and inventory management.
• Familiarity with safety standards and compliance.

Nice To Haves

• Experience in retail or home improvement industry.
• Previous experience in a supervisory role.
• Understanding of merchandising strategies and planograms.

Responsibilities

• Schedules Merchandising Service team and manages resources for efficient project execution.
• Guides Merchandising Service Associates (MSAs) on project priorities and needs.
• Delivers onboarding and training, provides on-the-job coaching, and mentors MSAs.
• Coaches MSAs on performance and creates tailored development plans.
• Handles disciplinary actions and partners with HR business partner.
• Manages project, travel, display, fixture expenses, and weekly payroll.
• Identifies and resolves project and/or store-level issues.
• Summarizes and communicates project information and updates.
• Identifies opportunities to improve efficiency and merchandising.
• Leads team to merchandise live goods in garden centers.
• Collaborates with Field Project managers on large third-party labor projects.
• Provides SMART customer service through execution of Lowe's policies.
• Seeks out customers to understand needs and assists in locating merchandise.
• Listens to and responds to customer and employee questions.
• Demonstrates appreciation to customers and communicates product information.
• Supports those that directly help customers by providing necessary tools.
• Leads daily price change execution and audits price labels.
• Oversees merchandise stocking and ensures compliance with planograms.
• Confirms accuracy of signage, pricing, and product information.
• Collaborates with receiving departments for staging processes.
• Leads efforts of buyback items and oversees processing of damaged products.
• Detects signs of theft and communicates them to management.
• Ensures compliance with housekeeping standards and maintains store cleanliness.
• Maintains a safe work environment and conducts daily safety reviews.
• Operates store equipment as needed for specific roles.

Benefits

• Exceptional benefits and opportunities for skill development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees