Merchandising Service Manager
About The Position
The Merchandising Service Manager is responsible for leading and managing a team of Merchandising Service Associates (MSAs) to ensure efficient project execution in line with the overall Merchandising Service strategy. This includes scheduling, resource management, onboarding, training, coaching, and mentoring MSAs, as well as managing their performance and handling disciplinary actions. The role also involves managing project expenses, payroll, and resolving store-level issues. Key aspects of the position include providing excellent customer service, ensuring merchandise is stocked and displayed according to planograms, maintaining accurate pricing and signage, and overseeing clean and safe store environments. The manager will collaborate with various internal teams and identify opportunities for operational and merchandising improvements, specifically leading teams in merchandising live goods in garden centers and assisting with large third-party labor projects.
Requirements
- High school diploma or GED
- General Studies or equivalent years of experience in lieu of education requirement, if applicable
- 2 Years Customer service or retail experience in a fast-paced retail environment (or 1 year of Lowe's store experience)
- 1 Year Experience as a team lead or leading others in an informal capacity
Nice To Haves
- Supervisory experience including coaching/training and evaluating the performance of direct reports
- Merchandising experience including reading planograms, setting up and tearing down displays
- Experience operating power equipment such as lifts, order pickers, and similar equipment
Responsibilities
- Schedules Merchandising Service team and manages resources for the team to drive efficient project execution in fulfillment of the overall Merchandising Service strategy
- Guides Merchandising Service Associates (MSAs) around project priorities, scheduling, expectations, and needs (e.g., materials, supplies, time)
- Delivers onboarding and training, provides on-the-job coaching, and mentors MSAs
- Coaches MSAs on performance
- Creates tailored developments plans for MSAs by analyzing metric and individual strengths, weaknesses, and needs
- Handles disciplinary actions and proactively partners with HR business partner
- Manages project, travel, display, fixture expenses and weekly payroll
- Identifies and resolves project and/or store-level issues using available resources
- Summarizes and communicates project information, updates, and feedback on project execution with store team, field leaders, and corporate teams
- Identifies opportunities to improve efficiency, merchandising, and displays to be shared across the district, region, and enterprise, as appropriate
- Lead team to merchandise our live goods in garden centers
- Lead teams ranging from 11-21 people
- Collaborate with Field Project managers on large third party labor projects when needed
- Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
- Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
- Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
- Demonstrates sincere appreciation to customers
- Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
- Supports those that directly help customers by providing the tools and resources needed
- Lead daily price change execution, audit and update price labels inside and outside the store
- Oversees that merchandise is stocked, fronted, and fully packed down in assigned area according to planogram
- Confirms that all signage, reorder stickers, pricing, and product information is accurate
- Confirms all product displays, resets, and bay integrity efforts are completed according to Lowe's specifications, planograms, and merchandising and safety standards
- Collaborates with receiving departments in assigned stores to establish or revise the staging process for reset product and product support materials
- Leads efforts of buyback items and ensures they are pulled, prepped, and ready for shipping
- Oversees the proper processing of damaged products
- Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
- Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
- Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
- Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
- Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)
- Maintain point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activated
- Follow state-specific guidelines on price changes (Pricing Policy SF-06)
Benefits
- Lowe’s team members enjoy exceptional benefits and opportunities to grow their skills.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
