Merchandising Service Associate - Plant Service Lead

Lowe's • Redmond, OR

117d

About The Position

As a Merchandising Service Associate - Plant Service Lead, this means focusing on Live Plants while: (1) Being friendly and professional while engaging vendors and associates to meet store needs, (2) Ensuring signage, pricing information, and displays are accurate so that merchandise is easy to locate, and (3) Creating visually appealing product selections that are safe, clean, and easy for customers to access. The Merchandising Service Associate - Plant Service Lead is primarily responsible for overseeing execution of all assigned Live Nursery merchandising resets, service responsibilities and maintenance activities. This involves working outside in the garden center, ensuring merchandise is stocked, fronted, and priced according to planograms and store-specific merchandising standards (e.g., stock, displays, promotion space). The Merchandising Service Associate - Plant Service Lead works closely with the Merchandising Service Manager, MSA Plant Service associates, and store leaders to set and lead priorities for the MST Live Nursery team and identify store nursery service needs (e.g., materials, supplies, time) while also providing ongoing plant service updates and feedback. The MSA - Plant Service Lead is required to maintain a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized while monitoring for potential theft or security risks.

Requirements

• Less than 1 year 6 Months Live nursery experience or General Merchandising experience.

Nice To Haves

• High School or GED.
• Less than 1 year 6 Months Lowe's sales floor experience.
• 6 Months Experience performing product merchandising tasks including reading planograms, setting up and tearing down displays.
• Less than 1 year 3 Months Experience operating power equipment such as lifts, order pickers, and similar equipment.

Responsibilities

• Provide SMART customer service through the daily execution of Lowe's customer service policies, procedures, and programs.
• Build relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe's specifications.
• Collaborate with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time).
• Engage with customers to understand their needs and assist in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listen to and respond knowledgeably and promptly to customer questions, taking them to areas of the store when necessary.
• Demonstrate sincere appreciation to customers.
• Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs.
• Empty plant racks onto plant tables merchandising by planogram, price, and color block as they arrive.
• Identify damaged or missing signage, displays, collateral and order replacements in accordance with merchandising standards and planogram details.
• Update/validate wayfinding and product location signage as well as digital maintenance of this information throughout the store.
• Ensure cross merchandise, side stack products, jhooks and gravity feed bins are placed appropriately, helping to drive addon sales.
• Assist with culling and pricing dead and distressed plants.
• Maintain a high level of communication and partnership with MSM and red vest associates.
• Identify and communicate issues with quality, quantity, and additional needs to Outside Garden Supervisor and MSM.
• Adjust fixtures, rotate stock, displays products and support materials using power equipment (e.g., lifts, order pickers) per service expectations and processes.
• Review, complete, and enter completion details for all assigned service and maintenance tasks.
• Ensure all displays are safe and in working order and repaired/replaced as needed.
• Repair/seal damaged packaging and boxes including peghook items.
• Remove all trash, move cardboard boxes to the bailer and move plastic wrap and other debris to the compactor.
• Replace light bulbs and alert the appropriate contact when additional maintenance issues are noted.
• Detect common signs of shoplifting, theft, and other security risks, and promptly communicate them to management and/or Asset Protection.
• Ensure compliance with housekeeping standards and programs to maintain cleanliness and organization of Outside Garden and working areas.
• Maintain a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
• Adhere to all safety requirements relevant to one's regular job duties.
• Operate store equipment as needed depending on one specific role and department.
• Accountable for other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: High school or GED