Stitch Fix-posted 2 months ago
$79,100 - $132,000/Yr
Full-time • Mid Level
5,001-10,000 employees

The Merchandising Operations Lead will play a central role in the evolution and scaling of Stitch Fix’s Merchandising systems and processes. This person will be a key partner to our Merchandising teams (across Women's, Men’s, Kids) and will help to align processes, create sustainable training programs and documentation as well as support change management. In addition to the Merchandising organization, you will work closely with our Product, Design, Engineering and Data Science team to enable adoption and smooth rollouts of new tools and algorithmic capabilities to enable the global merchandising organization to scale. The Merchandise Operations Lead will drive impact by using their deep understanding of how the merchandising team works, balanced with their ability to problem solve and drive adoption by managing the rollout and implementation of new tools and processes to the team. The role will sit between the worlds of technology and front-line business operations. The ideal candidate will have deep expertise in merchandise buying, and have a passion for data and technology. They’ll also be skilled at building relationships cross-functionally, project management, and gaining alignment with business partners.

  • Support the Merch Enablement team in coordinating timelines and trainings for the rollout of our technical initiatives.
  • Organize product attribution requests and updates.
  • Assist in implementing improvements to our ways of working for the Merchandising teams.
  • Create training materials in various modes (guides, videos, decks, etc.) to transition remote teams to new tools and workflows.
  • Develop relationships with all merchandising teams and business partners to serve as a point of contact during implementation and deployment of new tools.
  • Communicate effectively with merch teams to identify needs and evaluate alternative processes/solutions.
  • Solicit feedback to engage in improving processes.
  • Create compelling communication and training to adoption of innovations.
  • Ensure that all Merchandising teams are aligned with key milestone dates and launch schedules.
  • Help identify and evaluate risks and dependencies associated with project activities.
  • Drive for clarity to keep teams moving forward.
  • Ensure successful implementation of new tools and processes by preparing documents, building online knowledge bases, and facilitating or scheduling training.
  • Be a champion for the 'why', sharing the business impact driving the need for change.
  • Take a macro company perspective and gather input and ensure feedback across levels from Buying Coordinator to VPs.
  • Support various Merchandising working groups that enable the development of best in class Merchandising tools and algorithms.
  • Drive standardization in process and system alignment across the company.
  • Engage with Data Science, Product and Engineering teams to be a strong thought partner.
  • Support the centralization, training, and communication of feature updates and releases for internal algorithmic and technical tools.
  • Bachelor’s degree.
  • 5-7 years of relevant work experience; previous experience in merchandising strongly preferred.
  • Growing skills as a project manager, organizing work with cross-functional team members to meet project goals.
  • Passionate about continuous improvement and can incorporate changes to both tools and process.
  • Early adopter, curious and excited to test new tools.
  • Bias for action and a selfless attitude in the pursuit of driving projects to completion.
  • Ability to engage effectively with technical partners.
  • Strong relationship-building skills with team members at various levels.
  • Ability to navigate complex and ambiguous business problems with agility.
  • Strong communicator [written and verbal] with a professional presence.
  • Flexible and can adapt to changing priorities and business needs.
  • Highly proficient in Microsoft Office (Excel/Word/PowerPoint) and with Google tools (Documents/Sheets/Slides).
  • Experience in merchandising.
  • Project management certification.
  • Familiarity with data analysis tools.
  • Competitive salary.
  • Medical, dental, and vision benefits.
  • Comprehensive compensation packages.
  • Inclusive health and wellness benefits.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service