Merchandising Operations Coordinator
About The Position
Our Authentication Centers (warehouses) are where the magic happens! Our facilities are located in New Jersey and Arizona, where we've created The Art & Science of Real — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website. As a Merchandise Operations Coordinator, you will oversee merchandise inquiries and inventory control management within the Authentication department. If you are a self-motivated individual who thrives in a fast-paced, production-driven environment, this could be the perfect match! [Merchandise Operations Coordinator - Receiving] Our Authentication Centers (warehouses) are where the magic happens! Our facilities are located in New Jersey and Arizona, where we've created The Art & Science of Real — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website. As a Merchandising Operations Coordinator, you will oversee all merchandise inquiries and all inventory within cross functional departments. If you are a self-motivated individual who thrives in a fast-paced, production-driven environment, this could be the perfect match!
Requirements
- Proven ability to excel in a high-volume, repetitive, quota-driven environment
- Self-motivation and a drive to achieve results
- Exceptional attention to detail and organization skills
- Adaptability and openness to change
- Ability to lift and move up to 25 pounds (moving and sorting product, etc.)
- Ability to stand for up to 8 hours at a time
- Ability to read and write in English
Nice To Haves
- 1+ year of experience working in a warehouse production environment
- Proficiency with Mac OS and Google Suite
Responsibilities
- Support Authentication inventory control management
- Utilize master inventory control tracker to locate items outside of SLA
- Track each item via detailed notes and investigation efforts
- Collaborate with internal departments to resolve exception and operational issues that impact inventory
- Follow SOP for tactical steps and complete each task associated in timely manner
- Surface risks and opportunities to Authentication leaders for strategic problem solving
- Communicate challenges and blockers to inventory task completion to Authentication management in real-time
- Oversee CS/CR and merchandising inquire
- Prioritize and answer inquiries in a timely fashion meeting all SLAs
- Assign authentication inquiries to the proper point of contact
- Manage and organize authentication Zendesk inbox
- Track post corrections found from inquiries
- Ensure both queues meet expected SLA
- Track and update internal exceptions
- Support inventory management for inbound operation
- Assist department in maintaining FIFO/SLA
- Collaborate with internal departments to resolve exception and operational issues that affect operations
- Surface risks and opportunities to operation processes
- Support strategic initiative projects
Benefits
- $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental & Vision Insurance
- Paid parental leave
- 9 Paid Company Holidays
- 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
- State of the art, climate-controlled warehouse facility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
