C3 Presents - Merchandising Coordinator

Live Nation Entertainment • Austin, TX

2d

About The Position

The Merchandise Department oversees the merchandise programs for festivals produced by C3 Presents. This includes financial planning and analysis, creative development and production, retail partnership management, and sales operations for on-site and ecommerce channels. The Merchandising Coordinator reports to the Director of Merchandise and is responsible for executing administrative tasks, facilitating cross-departmental collaboration, supporting project management, and providing logistical support for ecommerce and operations functions.

Requirements

• 1-2 years’ experience in retail merchandising, ecommerce, and event planning
• Bachelor’s degree preferred, equivalent professional experience will be considered
• Experience in retail, ecommerce operations, creative development, and product development
• Familiarity with merchandising and marketing strategies within a retail environment
• Proficiency in Microsoft Excel, PowerPoint, and Adobe Creative Suite
• Working knowledge of project management tools such as Asana and Airtable
• Excellent written and verbal communication skills with the ability to communicate effectively with internal teams, vendors, and external business partners
• Demonstrated integrity, professionalism and sound judgement in all business interactions
• Enthusiastic, proactive, and committed to excellence with a positive and collaborative approach.
• Ability to implement detailed and process-driven workflows, with an emphasis on cross departmental collaboration
• Creative, curious mindset with an interest in fashion, merchandise, and live events
• Strong problem-solving skills and the ability to remain positive in high-pressure environments
• Excellent organizational skills and attention to detail
• Willingness and ability to travel and work non-traditional hours, including evenings and weekends during festivals
• C3 CORE COMPETENCIES
• Demonstrate integrity in the way you operate in day-to-day business and the way you deal with people
• Communicate effectively with various audiences by organizing and delivering information appropriately and listening actively to others
• Proactively seek solutions to problems. Be enthusiastic and energetic in your approach to your job. Commit to putting in extra effort with a positive attitude.
• Be flexible in handling change, able to juggle multiple demands, and adaptable to new situations with fresh ideas or innovative approaches
• Stay composed, confident, optimistic, and in problem-solving mode when the going gets tough
• Possess the skills needed to perform your job well, paying close attention to detail, accuracy, and completeness

Responsibilities

• Ecommerce Support
• Enter, track, and manage all ecommerce product orders from creation through receipt, including creating purchase orders and providing shipment tracking updates to 3PL and fulfillment partners
• Review, manage, and submit all ecommerce related expenses for payment through C3PO, the internal expense platform
• Maintain online product listings, including updates to product images, descriptions, inventory levels, and item costs
• Monitor reorder and restocking reports to support sales targets and inventory needs
• Support the Ecommerce Manager with cross-department collaboration by liaising with the C3 Marketing team to help execute on merchandise launch campaigns
• Track 3PL performance, ensuring timely order fulfillment, accurate inventory receiving
• Monitor social media channels and customer support inboxes for feedback and issues
• Assist Ecommerce Manager in coordinating post-festival inventory plans and logistics with festival concessionaires
• Operations Support
• Support the Operations Manager with production budgets by gathering estimates, tracking costs against budget, entering expenses into C3PO.
• Coordinate advancing needs for credentials, meals and other on-site needs through Amp, the advancing platform.
• Track and ensure all relevant contracts and documentation are secured - including permits, certificates of insurance, and agreements for merchandise vendors and contractors
• Manage build and strike schedules, coordinating with internal C3 departments and third-party vendors and suppliers
• Order signage for all stores and oversee installation with guidance from the Operations Manager
• Maintain accurate logs of merchandise equipment and inventory stored at the C3 warehouse, tracking deployment for on-site use as needed
• Additional Support
• Provide administrative support to the Director of Merchandise, including scheduling meetings, handling expenses, and process documentation
• Coordinate post event debriefs and post-mortems by collecting data and insights from relevant team members
• Support merchandise creative managers during peak season with design-related deliverables such as menu boards, product photography, signage, etc.
• Perform additional duties and support special projects as assigned

Benefits

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees