Merchandising Associate - Richmond, VA

About the position

East Penn Manufacturing, a world-class leader in automotive battery manufacturing, is looking for a Merchandising Associate in Richmond, Virginia. In this position, you will service East Penn's national, regional, and local accounts by providing training to customers, as appropriate, to support business growth within your Virginia territory. The Merchandising Associate is committed to the company's success while upholding East Penn Company policies and culture. This position pays $25.00 per hour. Pay ranges are determined by role, level, and location. Individual pay range is subject to change depending on work location and additional factors, including job-related skills, experience, and relevant education and training.

Responsibilities

• Make regular service calls to national, regional, and local customers as laid out by the District or Sales Manager within assigned territory.
• Provide delivery of product and pick up used and/or other products for return to East Penn warehouse as required.
• Provide technical information on products and demonstrate products, using samples or catalogues, pointing out salable features and emphasizing benefits.
• Participate in training initiatives and provide ad hoc training to national customers as required.
• Maintain relationships with customers by presenting a positive and professional demeanor always.
• Report any customer concerns, issues, satisfaction, or red flags to the District Sales Manager.
• Pro-actively advise Warehouse Manager / Customer Service teams of customer information / data that may impact customer satisfaction.
• Efficiently and effectively perform battery inspection on automotive batteries; return defective, new, or rotation batteries to warehouse if/when needed.
• Review and understand all National and OES Account program details.
• Comply with SalesForce and expense reporting.
• Participate in monthly sales meetings.
• Exhibit motivation and commitment to effectively meet goals and deadlines as established by management.
• Resolve customer issues and provide outstanding customer relations.
• Submit all required reports to District Manager in a timely and professional manner.
• Support the warehouse manager's needs when not out servicing accounts, including pulling orders, making deliveries, and general material handling duties.

Requirements

• High School diploma or equivalent required.
• Must currently reside in the Greater Richmond, Virginia area, with daily travel as needed.
• Clean and Valid Driver's License.

Nice-to-haves

• Sales experience preferred but not required.
• Experience in a related field preferred but not required.

Benefits

• Competitive compensation
• Company vehicle provided for work-related use
• Laptop and cell phone
• Paid on-the-job training
• Group insurance that includes medical, dental, vision and prescription coverage
• 401K savings plan
• Life insurance
• 9 paid holidays and 10 days of paid time off
• Employee assistance programs
• Fitness Discounts
• Promotional opportunities